Short Insurance Specialist

DescriptionThe Specialist, Short Insurance carries out the handling of more complex short insurance cases in alignment with internal policies and procedures, while advocating for both the credit union and members. The Specialist partners with our internal and external stakeholders (insurance companies, GAP companies and dealerships).Job Duties:Perform research requests and special projects related to departmental initiativesEvaluate and audit complex loan files for all contracts related to total lossesFacilitate and assist members in filing GAP claims, cancelling service contracts, and managing escalated member inquiries, as neededProcess and verify that all loan obligations have been metProcess financial transactions (auto settlements, refunds, payoffs and reconciling general ledger)Partner with insurance companies, GAP companies and dealerships to resolve member inquiriesEnsure maximum claim and refunds have been recoveredLead in the final resolution of deficiency or credit balance of the loanIdentify gaps in department processes and procedures, recommending improvements to leadership and implement as requiredMentor Servicing Associates, providing guidance and support as needed Essential Skills: Minimum 2 years’ experience in customer service or administration, with experience in the financial services industry; default management experience is preferredWorking knowledge of Bankruptcy code and Loan Modifications and how it applies to Short InsuranceWorking knowledge of GAAP guidance pertaining to Troubled Debt Restructure (TDR)Strong understanding of loan contracts including APR, simple interest calculations and default provisionsStrong understanding of financial industry regulations as well as FCRA, SCRA, and FDCPAAbility to research and analyze information to reach conclusions Ability to identify risks and provide recommendations which mitigates loss for the credit union and the memberDemonstrated effective time management skills and the ability to work independently or in a collaborative team environmentAbility to anticipate needs and prioritize projects in a fast-paced environment with tight deadlines and high-volume peaks while producing high-quality workActive listener with ability to ask clarifying questions to understand the needs and identify the optimal resolution of loan and GAP claims. Strong business communication skills; able to write/speak clearly and professionally for a variety of audiencesProven ability to handle sensitive documents professionally and confidentiallyStrong research, analytical, problem solving and critical thinking skills with excellent attention to detailFamiliarity with a core banking system is preferredWorking knowledge of Microsoft Office SuiteCertification/License: N/AMinimum Education: Bachelor’s degree in Business Administration or equivalent education and work experience requiredLocation: Hillsboro Corporate Office - Hillsboro, OR 97124 (HYBRID)Target Compensation in Hillsboro, OR: $25.36 - $29.18 per hour + annual bonusBenefits options include:Traditional medical, dental, and vision coverage401K matching up to 5% per pay periodPaid Time Off: You’ll accrue up to 15 vacation days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually11 paid federal holidaysSpecial employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)What makes First Tech different? Click here to learn more!First Tech is not currently offering Visa transfer or sponsorship for this position