Branch Operations Manager - Power Systems

Riggs CATDescriptionThe Branch Operations Manager is responsible for the profitable and effective management of branch operations to include parts, service, sales, and rental. This person will work directly with several departments to ensure smooth operating procedures as well as exceeding customer expectations.What You'll DoPrimary point of contact for all General Line Sales team and PSSRs assigned to your storeAssist the Branch Manager with day to day operations of the storeMonitor and implement cost saving/value adds to ensure the store is meeting goals and customer expectationsCollaborate with corporate managers to achieve common goals and maintain consistency in functional operationsAssist Branch Manager in development of recommendations or plans to improve market share, customer loyalty, financial performance, etc. and the implementation of approved plans throughout the organizationWork one-on-one with the sales team to ensure success in market share and visibility in the communityManage customer loyalty and satisfaction by monitoring NPS scores and incoming information regarding customer feedbackParticipate in resolution of customer issues to ensure a quick and effective solutionMaintain knowledge of local market conditions and opportunities for growthWhat You'll NeedBachelor's degree or 5 or more years related experience; or equivalent combination of education and experience.Business awareness and numerical ability.Experience in managing an outside sales team5 years sales/rental management and/or sales/rental market experienceAbility to coach, lead, and delegate activities to the team members at your storeIntermediate knowledge of Excel, Outlook, and other database systemsFluent in using a CRM system (Saleslink, Salesforce, etc.)Experience using DBS is a plusThe ability to relocate to the Central Arkansas areaImportant InformationWhile performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand and walk. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This employee must be able to exert 10 lbs of force frequently and 50 lbs of force on occasion. This position requires kneeling, standing, squatting, and grasping frequently.The noise level in the work environment is usually moderate.Required travel up to 50-75%, dependent on market conditions and salesmen needs.This position is considered a safety sensitive position.The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.EEO/AAEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Salary/ExemptJ-18808-Ljbffr