Bene-Care: Payroll Implementation Specialist

Payroll Implementation SpecialistDivisionPayroll DivisionReports ToOperations Manager Employment StatusNon-Exempt | Full-Time Salary$65,000 - $75,000ScheduleMonday-Friday 8:30am-5:00pm | HybridAbout Us:Bene-Care is a family-built, service-driven partner in workforce solutions and full-service insurance. Based in Rochester, NY, we've helped businesses thrive through custom strategies across employee benefits, payroll, HR, property & casualty insurance, and TPA services. We take a consultative, service-first approach to every client relationship and pride ourselves on innovation, accountability, and long-term growth.Position Summary:The Implementation Specialist plays a key role in onboarding new clients to the isolved Human Capital Management (HCM) platform. This individual serves as the primary liaison throughout the implementation process, ensuring a seamless transition for clients by understanding their unique needs, configuring the platform accordingly, and delivering exceptional customer service. The ideal candidate is detail-oriented, solution-driven, and committed to excellence in client experience. This role ensures accurate, timely, and high-quality system implementations that drive client satisfaction and long-term success.Essential Expectations and Responsibilities:Serve as the main point of contact for new clients during the onboarding processEvaluate client needs and customize the isolved/HCM system to meet their specific requirementsEstablish and manage an implementation timeline in line with client priorities and purchased applicationsLead client implementation calls and maintains clear, proactive communication throughout the project lifecycleConduct comprehensive data management tasks, including data gathering, input, and validation across all isolved/HCM modulesMaintain knowledge of other payroll software reporting and documentsProvide product demonstrations and client training to ensure confident platform useConfigure and implement HCM add-on products for both new and existing clients based on business needsCollaborate with internal teams, including Payroll, HCM, and Service, to facilitate a smooth and efficient implementationProactively identify and address challenges to ensure on-time, successful go-livesPerform additional duties and special projects as neededMinimum Qualifications (Knowledge, Skills and Abilities):3+ years of experience in payroll, including at least 2 years in an implementation role.Proficiency in Microsoft Office applications (Excel, Outlook, Word).Strong analytical skills and high attention to detail.Demonstrated ability to investigate discrepancies and resolve data issuesProven ability to deliver outstanding customer service.Excellent verbal and written communication skills.High degree of professionalism when handling confidential information.Accurate data entry and strong math proficiency.Ability to prioritize, meet deadlines, and work independently or collaboratively.Effective organizational and time management skills.Certification Requirement:Fundamental Payroll Certification (FPC) will be required within the first year of employment. The employee will be required to complete the 12-week course and pass the exam. Bene-Care will fully sponsor the course and exam, supporting the employee through successful certification.Physical Demands:Primarily office-based with regular computer, phone, and document processing activity. Occasional lifting of light office materials (up to 25 lbs).Work Conditions:This role is based at Bene-Care's office, offering a collaborative workspace with modern tools, adequate lighting, ventilation, and comfortable temperatures.Bene-Care is an Equal Opportunity Employer and complies with ADA regulations as applicable.