Help Desk Specialist

IT Support SpecialistContractFrisco, TX or Overland Park, KSMust be flexible to any shift for considerationCould be assigned to different work weeks like:Monday–FridayTuesday–SaturdaySunday–ThursdayExample Shift Start TimesFirst shift: 7:00 AMSecond wave: 9:00 AMAdditional: 10:00 AMClosing shift: ~11:00 AM startMust Haves0–2 years of experience in IT support, service desk, or customer-facing technical roleStrong customer service and communication skills (critical requirement)Ability to troubleshoot technical issues and think critically to resolve complex problemsExperience with or exposure to ticketing systems (ServiceNow preferred, not required)Ability to navigate multiple systems and learn new tools quicklyStrong collaboration skills and ability to work across teamsAdaptability in a fast-changing, AI-enhanced environmentDay to DayWe are seeking an IT Support Specialist (Tier 2) to join a high-volume support team within a fast-paced corporate environment. This role will focus on resolving escalated technical issues that are not captured by Tier 1 support or automation, while delivering an exceptional customer experience. This is an opportunity for candidates looking to grow their career in IT, with strong training, exposure to enterprise tools, and long-term potential for conversion.