Case Manager

Mold Law Group is looking for a Case Manager to perform a variety of administrative and clerical tasks. The duties of the Case Manager include providing support to our managers and employees, assisting in daily office needs and managing our company's general administrative activities. Duties of the Case Manager team include preparing reports, assisting clients with their documentation and general questions, and maintaining appropriate filing systems. The ideal candidate should have excellent oral and written communication skills and be able to organize their work using tools like, MS Excel and office equipment. If you have pervious experience as a Legal Secretary, Administrative Assistant or Paralegal and familiarity within our industry, we'd like to meet you. Ultimately, a successful Case Manager should ensure the efficient and smooth day-to-day operation of our office. Responsibilities Supervise case management team, writing team, and interns Train new employees and create/edit training materials Customer service, i.e. identifying and addressing issues and escalating when necessary Client case management, onboarding zoom calls, answering general questions Key liaison between expert witnesses to order forensic reports Documenting and resolving chargeback disputes, weekly commission, sales reports, and invoicing Edit materials distributed to clients, such as, case summary reports General administrative duties Skills Prior leadership position or experience Experience in an administrative based role Knowledge of office management systems and procedures Proficiency in Microsoft Office, Outlook, and Adobe Acrobat Excellent time management skills and the ability to prioritize work Attention to detail and problem solving skills Excellent written and verbal communication skills Strong organizational skills with the ability to multi-task Associate degree or prior experience in a similar role preferred Job Type: Full-time Pay: $650.00 per week Benefits: Dental insurance Health insurance Vision insurance Schedule: 8 hour shift Education: High school or equivalent (Required) Experience: Customer Service: 1 year (Preferred) Microsoft Office: 1 year (Required) License/Certification: Driver's License (Required) Work Location: In person