Customer Service Manager

Customer Service ManagerThe Customer Service Manager plays a critical role in connecting customers, production, and supply chain operations to ensure outstanding service and reliable delivery. You'll lead a team that manages forecasting, order execution, and customer communication — while driving continuous improvement across the organization.If you enjoy leading people, solving operational challenges, and being the voice of the customer in a fast-paced manufacturing environment, this role gives you real influence and visibility.What You'll DoLead and develop the Customer Logistics Agent team through coaching and performance managementOversee forecasting and order management processes using ERP systemsPartner with Production, Planning, Quality, Shipping, and Sales to meet delivery commitmentsServe as the internal Voice of the CustomerDrive Lean and continuous improvement initiativesMonitor service levels, workload balance, and performance metricsEnsure compliance with trade and export regulationsSupport process improvements across the supply chainWhat We're Looking ForBachelor's degree in Business, Supply Chain, Operations, or related field5+ years of experience in customer logistics, supply chain, or operationsStrong understanding of MRP and ERP systemsExperience leading and developing teamsExcellent organizational and communication skillsContinuous improvement mindsetAbout PoclainPoclain Hydraulics is a global leader in hydrostatic transmissions and powertrain systems, driven by innovation, sustainability, and strong customer partnerships.Join a team where collaboration, continuous improvement, and technical excellence are shaping the future of motion control.Equal Opportunity EmployerPoclain Hydraulics is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.