Medical Assistant/Location Manager

Benefits: 401(k) matching Bonus based on performance Competitive salary Employee discounts Paid time off Any Lab Test Now is a leading provider of direct-access lab testing services, allowing individuals to take control of their health by conveniently and affordably accessing a wide variety of lab tests without the need for a doctor's order. Our mission is to empower individuals to make informed health decisions and take charge of their well-being. Our walk-in retail franchise location is currently accepting applications for an energetic, customer-oriented leader to join our team! Job Title: Location Manager / General Manager Location: Fishers, IN Employment Type: Full-Time Reports To: Franchise Owner Job Summary The Location Manager is responsible for the overall daily operations of a retail laboratory storefront. This role requires a blend of clinical expertise, administrative leadership, and customer service excellence. You will ensure the facility operates efficiently while providing a high-quality experience for customers seeking clinical, DNA, and drug/alcohol testing. Key Responsibilities Operations Management: Oversee day-to-day activities, including opening/closing procedures, inventory management, and maintaining a clean, professional retail environment. Staff Leadership: Train new Medical Assistants and Phlebotomists. Ensure all team members follow standard operating procedures (SOPs) and safety protocols. Clinical Duties: Perform phlebotomy and specimen collection (blood, urine, hair, saliva) for a wide range of tests. Ensure proper labeling, processing, and shipping to reference laboratories. Customer Service: Address customer inquiries, resolve complaints, and provide information about various testing options with confidentiality and discretion. Sales & Business Development: Drive revenue growth by identifying local business partnership opportunities (e.g., employer drug testing programs) and promoting wellness services to the community. Compliance: Maintain strict adherence to HIPAA, OSHA, and CLIA regulations to ensure patient privacy and workplace safety. Financial Oversight: Manage daily cash reconciliation, billing for corporate accounts, and monitoring the location’s budget and performance goals. Qualifications Experience: At least 3 years of management experience, preferably in a healthcare or retail setting. A stable work history is required. Clinical Skills: Proficiency in phlebotomy. Certification: Certified Medical Assistant (CMA), Phlebotomy Technician (CPT), or similar clinical credential preferred. Soft Skills: Strong leadership, excellent communication, and a \"customer-first\" mentality. Technical Proficiency: Ability to learn and use specialized Laboratory Information Systems (LIS), standard office software, and computers. Benefits Competitive salary and performance-based bonuses. Employee discounts on lab testing services. Opportunity for professional growth within a national franchise network. Matching 401K PTO This is an independently owned and operated franchise location. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to Any Lab Test Now Corporate.