Delivery Leader

What You will Do: Center Manager is delivery leader for the center – focused on specific region(s) for client(s) accountResponsible for Center Delivery Team, Client Interactions and Relations , CSAT (Customer Satisfaction) ,Internal Leadership communication , ESAT(Employee Satisfaction ) and QSAT ( Business Objectives) Closely works with Relationship Manager and Delivery teams Responsible for Contribution Margin for The center Responsible for Delivery led growth Co Responsible for overall revenue growth in VBU (Virtual Business Unit – comprised of multiple client accounts )Over all responsible for Project and Program Quality , Cost and Schedule targets for all programs and projects under the center Ensure operational efficiency and optimum resource utilization in the delivery of projects and monitor and control yield and utilization.Identify and adhere to quality and technical standards in the delivery of projects of the CentreAppraise and coach / mentor / train team members (as necessary ) to improve their performance and develop their competencies, establishes succession plans and uninterrupted service delivery to client Comply with all Quest Global policies and relative timelines.Adhere to process timelines in recruitment and performance management.Manage and extend existing customer relationships to acquire new projects for the Centre.Key success factors -- Excellent relationship building within team and with clients , demonstrating growth mindset , excellent say/do ratio What You Will Bring:Team management Business delivery leadership Program ManagementCustomer Relationship Pay Range: $100,000-$120,000 per yearCompensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.Work Requirements:This role is considered an on-site position located in Erie, PA.You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours. Travel requirements: Due to the nature of the work, 20% of travel is required.Benefits401(k)Dental insuranceHealth insuranceLife insurancePaid time offReferral programVision insuranceShort/Long Term Disability