Cloud Engineer

Cloud EngineerLocation: Sterling, VA 20166Contract Duration: 1-yearPay Rate: $45.93/hrWhat We Do/ProjectWorking with high-profile television networks to troubleshoot and ensure constant quality delivery to broadcasts. Globally distributed clients. 300+ channel playlist is supported by our team. If anything stops or if there are bugs, our team supports the troubleshooting to remedy situation as quickly as possible.Job Responsibilities / Typical Day in the RoleProvide technical support of Cloud infrastructure for Global Playout Services.Provide extensive support of multi-channel playout automation systems, components, and Media workflows, with the ability to quickly execute troubleshooting procedures.Understanding IP Network and Ethernet connectivity, including TCP/IP, UDP, RTP, VLANs, and multicast protocols.Monitoring & Control system configuration and support to maintain a stable, reliable on-air product.Understanding of signal routing control systems to route video/audio and Video-over-IP signals.Experience working with utilizing Network Management Systems (NMS), SNMP MIBs, OIDs, traps.Ability to support multiple server types to configure/troubleshoot: Windows/Linux workstation/server applications, operating systems, and hardware components.Creation and use of standard operating procedures, technical reference documents and drawings.Work closely with vendors and/or internal departments for optimal hardware/software configuration and support.Ensure service levels are met by monitoring and updating incident tracking system/s for timely resolution of critical issues.Must Have Skills / RequirementsBasic IT Networking knowledge3+ years of experience; IP Configs, trace route, understanding of computers.Basic understanding of Cloud3+ years of experience; AWS, or similar.Remote troubleshooting3+ years of experience; SSH, Telnet, or RDP experience.Nice to Have Skills / Preferred RequirementsIntermediate to advanced level Networking, SAN, and/or other relevant training courses a plusKnowledge of networking, firewalls, routers, Active Directory & load balancers.Working knowledge of MPEG-4 encoders, MPEG Transport Stream analyzers and satellite transmission equipmentPreferred IT certification ex. CCNA, MCP, CompTIA A+/Network+, AWS Certified Solutions Architect – Associate, VMware Associate or equivalent are also a plus.Preferred understanding of broadcast automation systems.Demonstrated knowledge of serial digital broadcast equipment and measurement equipment.Soft Skills:Ability to work any shift schedule - Work at any time in a 24 X 7 staffed environment including weekends, holidays, evenings, and nights.Strong organizational skills and proficiency in establishing priorities with multiple projects under tight deadlines.Ability to work effectively as part of a team or individually with minimal supervision.Ability to adapt quickly to new or unfamiliar technology and products using documentation and online resources with minimal training.Ability to perform well in a high-pressure environment and maintain superior customer service demeanor.Technology Requirements:Deep understanding of networking, Cloud-based network environments, Cloud computing and Virtual machines (VMs).Deep understanding of Windows and Linux servers and/or workstations.Experience with Linux, Windows OS, virtual and public and/or private cloud environments and knowledge of basic network troubleshooting using ubiquitous OS tools.Understanding of SMPTE 2022-7, SMPTE 2110, NDI, RTP, SCTE, CC 708/608, Dolby AC3 standards, and Transport Streams.Working knowledge of remote support tools.Education / CertificationsBachelor’s degree in computer science, Electrical Engineering or similar technical field and/or equivalent practical experience.