Operations Agent - Contracted with Southwest

General Purpose of Job: Provide profound customer service by assuring weight and balance of aircraft, efficient boarding of aircraft and coordinating Ramp, Operations, Provisioning and aircraft servicing to accomplish on-time performance. Duties: Provides friendly service to and maintains positive relationships with all internal and external Customers Responsible for providing great Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights Works in airport operation office, gate area, jet ways and airfreight facilities. Opens and closes the stations, advising Dispatch of same Handles Station AMS and radio communications traffic as needed Coordinates loading and unloading of aircraft by monitoring ramp activities Answers station operations' telephones Advises Gate Agents when boarding will begin Prepares dispatch release forms and collects weather reports from OTIS for the Crew Arranges for fueling of aircraft as required Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals Closes out flights; files and maintains accurate flight paperwork Make sure the aircraft are properly cleaned and provisioned prior to departure Coordinates special services needed on aircraft i.e. servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning Operates boarding bridge, coordinates boarding and deplaning Customers Collaborates with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts Checks cargo on hand to see that it is properly logged and accounted for. Checks that all board mail and company material is dispatched and sent to indicated Stations Receives, refers, or makes paging calls and makes paging announcements, as appropriate. Keeps station personnel advised of flight movements, weather conditions, and irregular operations Responsible for ground security and assuring operations follow security procedures Other Duties as assigned Qualifications: High School diploma or GED equivalent Must be 18 years or older Must pass background check, pre-employment drug test and obtain security clearance Must have valid Driver's license Must have authorization to work in the U.S. Must be able to perform the following functions in variable weather conditions as well as environment conditions, i.e. jet engine fumes, vehicles emissions, dust and jet engine noise. Ability to push/pull/lift 50 lbs. for extended periods of time Ability to judge distances. Reports to work on a regular and timely basis. Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays Ability to read and write English; bilingual skills a plus Physical Demands: Must be able to carry 50-pound suitcase from the floor to 18 inches and carry 50-pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position. Work Environment: Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered. EEO/AA