Engagement Manager (NY)

DescriptionWhat You'll DoReporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions.Build and nurture strong, trust-based relationships with enterprise customers.Monitor customer health and satisfaction, continuously identify ways to add value and improve the customer experience.Explore for new opportunities within the enterprise accounts under its responsibility, and work together with the Director of Strategic Account on shaping a targeted work plan.Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders.Collaborate across departments to deliver exceptional customer outcomes.Raise and escalate potential risks, ensuring swift resolution and customer retention.Why Join Us?Work with some of the biggest names in tech to address critical Trust & Safety challenges.Be part of a supportive, mission-driven team that values integrity and innovation.Enjoy opportunities for growth and professional development in a cutting-edge field.The salary range for this role is $100-160K OTE - Range may vary based on experience. Salary at the time of offer will be commensurate with experience.RequirementsWhat We're Looking ForExperience: 3+ years in a consulting or customer-facing role, ideally in Trust & Safety or a related industry (Cyber Threat Intelligence / GenAI Safety & Security etc.). Intelligence/investigations experience is a plus.People Skills: Exceptional interpersonal and communication skills with a no-ego, collaborative approach.Problem-Solving: Sharp, detail-oriented, and capable of navigating complex challenges.Adaptability: Eager to learn, grow, and thrive in a dynamic environment.Team Player: Proven ability to work cross-functionally and across multiple stakeholders.About AliceAlice is a trust, safety, and security company built for the AI era. We safeguard the communicative technologies people use to create, collaborate, and interact-whether with each other or with machines.