Team Lead (Store Supervisor)

#EnterTheGame - Activate, coming soon to Salt Lake City (Taylorsville)What's Activate?Activate is redefining how the world plays. We are a global tech company known for creating first of its kind full-scale interactive active gaming facility. We're growing at a fast pace and leveling up the future of entertainment by fusing technology with physical activity to deliver an immersive, hands-on gaming experience.Press play on this video to see Activate in action (we promise it's worth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.Read job details below and apply now to #EnterTheGame!Team LeadThe Team Lead at Activate is the on shift captain, working closely with the Store Leader to keep the store operations running smoothly. You're the go to guide for both customers and staff, making sure every player has an amazing experience and team feels supported and ready to shine.You set the tone each shift, leading by example with a can-do attitude, boundless energy, and a keen eye for details that turn good moments into epic ones. When the action ramps up, you're the calm, confident spark that keeps the team in sync, motivated, and winning together.This job posting is for an existing vacancy. This is a full-time, permanent position at our brand new store in Salt Lake City (Taylorsville) located at 5564 S Redwood Rd, Taylorsville, UT 84123.Key Responsibilities:Customer and Store OperationsResponsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure themAssist customer at check-in, completing daily cash out sheets accurately, creating and receiving invoices, taking payments, and perform overrides at check-inResolve customer complaints and escalate to the Store Leader as requiredEffective communication to their team and customers of the status of the facility including each room to ensure the best customer experienceAware of all Activate Programs, ensure they are applied in compliance with company standardsPeople LeadershipTrain new employees, lead with knowledge, maintaining a key focus on customer successCoach and foster relationships with incoming potential customers, existing employees and managementOversee staff and delegate tasks, supporting them throughout the scheduled shiftFacilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate valuesMaintenance and InventoryUnderstand and assess maintenance requirements related to inventory management and componentryMaintain the rooms by delegating cleaning, painting, and any required maintenanceReceive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store LeaderIdentify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activitiesThe Perks:Competitive wage with milestone based increasesRRSP and Benefits package (Medical, Dental, Vision, and Basic Life Insurance)Paid time offCasual dressFun and dynamic work environmentOn-site parkingWorking Environment:Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasksCapability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the storeWhile performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of timeMust be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hoursRegular use of maintenance equipment such as hand and power tools, with occasional use of ladderMust be comfortable working in an environment with bright flashing lights, loud music, and fogMust be able to work day, evening, and weekend shifts (ability to work various shifts starting as early as 8 am and ending at 1 am is required)Wearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocolsThe Qualifications:1-2 years of previous experience in a similar role with strong focus in engaging customer relations is preferredDemonstrated collaborator and previous experience overseeing a team of 10+ is an assetProficient in the use of hand and power toolsProficiency in Microsoft Office and related software is an assetSuccessful completion of a criminal record check is a condition of employment for this position.Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.