Client Success Director

About Emplova Emplova is a boutique PEO delivering high-touch HR, payroll, benefits, and compliance solutions to clients who expect precision, expertise, and proactive guidance.We operate as a lean, high-performing team where ownership is real, expectations are high, and our clients rely on us to get it right the first time. About the Role We are seeking a Client Success Director to manage and grow a portfolio of clients, serving as their primary point of contact and trusted advisor.This role blends strategic advisory with hands-on execution. You will lead client relationships, guide HR strategy, and ensure seamless delivery across payroll, benefits, and compliance—stepping in as needed to resolve issues and drive outcomes. Key Responsibilities Own a portfolio of clients and serve as their primary point of contactBuild strong relationships with client leadership and provide proactive HR guidanceAdvise on employee relations, compliance, performance management, and workforce strategyEnsure accurate and timely execution of payroll, benefits, and HR processes in partnership with internal teamsTroubleshoot and resolve issues across HR, payroll, benefits, and HRIS platformsLead client onboarding and implementation to ensure a smooth transition and strong foundationConduct trainings for clients and employees on HR best practices and system usagePartner cross-functionally with Payroll, Benefits, Compliance, and HR teams to deliver a seamless client experienceIdentify risks, recommend solutions, and help clients stay compliant and well-positionedWhat Success Looks Like You take full ownership of your clients and follow through on every detailYou deliver complete, accurate, and proactive solutionsYou balance strategic thinking with hands-on executionYou build trust quickly and confidently advise client leadershipYou operate with urgency, organization, and accountabilityQualifications 5+ years of HR, PEO, or HR consulting experience in a client-facing roleStrong knowledge of HR compliance, payroll, benefits, and employee relationsExperience managing multiple clients or accounts simultaneouslyExcellent communication and relationship management skillsStrong problem-solving skills and ability to navigate complex situationsHighly organized with strong attention to detailExperience with HRIS/payroll systems (PrismHR a plus)Bachelor's degree or equivalent experienceWho You Are A proactive, solutions-oriented professional who takes initiativeComfortable operating in a fast-paced, high-expectation environmentEqually effective advising leadership and handling execution-level detailsAccountable, reliable, and committed to delivering high-quality workWhy Join Emplova High-impact role with direct client ownershipCollaborative, high-performing teamOpportunity to work across a diverse client baseExposure to complex and meaningful HR workA culture built on accountability, quality, and continuous improvementPowered by JazzHR