General Manager

Description The General Manager is responsible for the overall operational and financial performance of our 2 Baltimore area dental laboratories. This role leads day-to-day operations, assist leaders with P&L performance, and drives continuous improvement while building a high-performing, engaged team. This is a hands-on leadership role ideal for someone who thrives in a manufacturing or production environment, is comfortable with data and financial accountability, and values both results and culture. Operations & Financial Management Partner with Lab President to manage the lab’s P&L and EBITDA performance Participate in daily financial and performance calls with corporate leadership Monitor labor, expenses, productivity, and on-time delivery and backup payroll if needed Review operational and financial reports; drive corrective actions Leadership & Team Development Lead, coach, and develop employees, including frontline leaders Ensure attendance, performance, and policy compliance Conduct coaching, performance feedback, and corrective actions Build a culture of accountability, engagement, and continuous improvement Quality, Safety & Compliance Ensure consistent quality standards and service-level commitments Enforce SOPs, safety programs, and company policies Ensure compliance with OSHA and state workplace safety laws Maintain building security and customer compliance requirements Process Improvement & Customer Focus Identify and implement operational improvements Partner with internal teams and customers to resolve issues Support continuous improvement initiatives across the lab Requirements Bachelor’s degree 5+ years of leadership experience Proven P&L management experience Manufacturing or production environment experience Strong operational, financial, and analytical skills High integrity, accountability, and professionalism Preferred Dental lab, medical device, or healthcare manufacturing experience Multi-shift or complex operations leadership Lean /Continuous Improvement experience Skills & Competencies Strong communication and leadership skills Data-driven decision making Organization and time management Ability to thrive in a fast-paced environment Comfort leveraging technology and reporting tools #J-18808-Ljbffr