Remote Call Center Customer Service Representative

*Job Summary* Join our team as a Remote Call Center Customer Service Representative, where your enthusiasm and communication skills will drive exceptional client experiences. In this role, you will providing a high level of customer service to a well know local utility company! You will be helping the customer by effectively answering questions related to their utility accounts while maintaining a high level of customer satisfaction. Your ability to multitask, solve problems efficiently, and communicate clearly will be key to delivering outstanding service and building lasting client relationships. $14/hr + Bonus Opportunity Equipment Provided (Full Desktop Setup w/ 2 monitors) Does require your ability for Hard Wired Internet; Will not work off Wifi. *Training:* Monday – Friday 8am – 5pm EST 6 weeks Paid training *After Training/ Production Hours*: Monday – Friday After Training Must be able to work any shift between 8am-6pm…Based on Client Need * Possible schedules are 8am-5pm, 9:30am-5:30pm, 10am-6pm EST *Qualifications* High School Diploma/ GED. Proven call center experience or background in customer support roles with strong phone communication skills. Strong organizational skills with the ability to handle multiple tasks efficiently in a fast-paced environment. Strong Quality Assurance, Ability to update accurate information and handle call script to ensure critical verification of account owner before giving out any personal data. *Responsibilities* Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring a positive experience. Provide accurate information about products, services, and account details while maintaining excellent phone etiquette. Assist clients with troubleshooting issues, resolving complaints, and offering tailored solutions to meet their needs. Conduct data entry with precision to update customer records and document interactions accurately in the system. Collaborate with team members and supervisors to improve processes and ensure high-quality customer service delivery. Pay: $14.00 per hour Expected hours: 40.0 per week Benefits: * On-the-job training * Work from home Work Location: Remote