Quality Control Manager

Job DetailsDescriptionSet Hourly Pay Rate: $29.05 USD Shift: 7:30am to 4:00pm Monday to Friday Essential Functions: Complies with all Agency policies and procedures and follows contract specificationsOversees and coordinates the quality control functions of the contractDevelops, implements, and manages Key Performance Indicators based on numerical data to assess custodial quality, operational performance, and organizational readiness to improve performance and productivityAssures that the performance objectives and standards specified by contract are met through the Quality Control and Training ProgramsAssures that Contractual Performance Work Statement (PWS) and frequencies of tasks comply with contractually expected quality levels and percentages of the USGPerforms assessment inspections daily to ensure policies and procedures are effectively managedReviews internal and customer inspection and observation reports and responds to inspection/deduction issuesAnalyzes deficiency patterns and builds improvement strategies for managers, supervisors, and crew leaders to followReports quality issues to the appropriate Project Manager, Contract Administrator and Director of Quality Assurance and ComplianceMaintains a file of inspection reports and other required reports on an electronic tracking systemOversees, tracks, and manages the internal corporate inspection system and performance with the JAMs programDevelops, implements, and manages procedures to improve teamwork, technical custodial practices, and working environment for all employeesDevelops and presents time management systems to ensure effective, efficient practicesKeeps up with contract changes, modifications, and provisions and makes sure changes are implemented and followedEnsures implementation of quality performance in accordance with the Cleaning Management Institute and safety in accordance with OSHA standardsDevelops, implements, and manages customer satisfaction and relationship programsEffectively facilitates and leads groups and/or works with staff on a one-on-one basisDrives company van as necessary in performance of job dutiesIdentifies high value customers and schedules visits to ensure customer feedbackResponds promptly to contracting office staff, building facility managers, and customersPasses and complies with CPR/First Aid training and OSHA trainingAttends work regularly according to assigned work scheduleComplies with dress code and personal hygiene standardsPasses and complies with all building and security requirements and proceduresEnsures that all staff comply with security proceduresWears ID badge(s) at all times while performing work under this ContractAttends and participates in in-service training, staff meetings, and other activities to facilitate professional development and applies required changes on the jobWorks cooperatively with others in a positive, enthusiastic, respectful, courteous mannerSecondary Functions:Performs inspections of daily custodial services for quality assurancePerforms duties of the Quality Inspector as neededPerforms other duties, tasks, and special projects as requiredDuties, responsibilities, and tasks may change at any time with or without noticePhysical Abilities Needed to Meet Work Demands:Ability to stand or walk for long periods of timeAbility to go up and down stairsAbility to reach above the head, bend, kneel, and, stoopAbility to lift, carry, and push up to 50 lbs. as neededAbility to work in dusty spaces or adverse weather conditionsAbility to see details on the floor, above the head, or on surfacesJob Competencies Needed for Success on the Job:Ability to work independently and collaboratively with othersAbility to be flexible and dedicated to quality and customer serviceAbility to supervise and develop othersAbility to make decisions and solve problemsAbility to plan, implement, organize, and prioritizeAbility to manage multiple tasks effectivelyAbility to react immediately to emergency situationsAbility to work in a constant state of alertness and with safety always in mindAbility to analyze data and recommend corrective actionAbility to read, understand, and apply complex contract provisions and technical materialAbility to maintain and submit reports, logs, and other paperwork in a timely mannerAbility to understand and comply with safety procedures and environmental requirementsAbility to report problems and supply and equipment needs to proper authorityAbility to use technology for completion of specified job dutiesAbility to manipulate numbersAbility to act with integrity and ethical standards in job performanceAbility to operate machinery without posing a safety hazard to self or othersAbility to use and care for equipment and cleaning supplies properlyAbility to complete tasks in a timely manner with numerous interruptionsAbility to work a flexible scheduleAbility to deal with others in a positive, enthusiastic, respectful, and courteous mannerAbility to provide guidance, direction, and technical supportOther requirements: Valid driver’s license from state of residence and ability to drive, if applicable for siteLicense must have been valid for at least 3 yearsAcceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and proceduresIf driving 15 passenger van, must be at least 25 years oldCandidates with disabilities preferredEssential Personnel: This position is designated as essential. This means that when the facility is faced with an institutional emergency, employees in this position may be required to remain at their work location or to report to work to protect, recover, and continue operations at the facility.Education:College Degree or equivalentValid CPR/FA certification preferredKnowledge of green cleaning principles and CIMS certification requirementsKnowledge of quality standards and procedures from the Cleaning Management InstituteKnowledge of regulatory standards, hospital standards, and facility managementKnowledge of OSHA and regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne PathogensExperience: Minimum of 5 years’ experience in quality control and training managementExperience with electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMSNotes:At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and ExperienceWhat’s in it for you? Total Rewards (For Full-Time Employees = >30 hours/week):Medical, Dental, and Vision InsuranceFlexible Spending AccountsLife InsuranceDisability InsurancePaid Time Off403(b) with Company MatchTransportation SubsidyEmployee Recognition ProgramsReferral Bonus opportunitiesAnd More!Want to learn more?To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.#cdc202