Client Success Manager - Core

Manage a high-volume portfolio of core accounts, prioritizing effectively to drive retention, satisfaction, and revenue growth Develop a strong understanding of each client’s business objectives and align Array’s solutions to support those goals Execute a structured engagement model that balances proactive outreach with scalable communication and support Identify and act on growth opportunities, including upsell and cross-sell motions across Array’s product suite Partner with Product, Marketing, and Deployment teams to deliver consistent and repeatable client outcomes Provide structured client feedback to inform product improvements and roadmap prioritization Maintain awareness of industry trends, regulatory considerations, and market dynamics relevant to clients Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought Requirements: 3+ years of experience in B2B client success, account management, or related roles, managing a portfolio of accounts with responsibility for retention and growth Demonstrated ability to manage multiple accounts simultaneously while maintaining consistent client outcomes Strong relationship management skills with the ability to build trust across a range of stakeholders Experience identifying and executing on expansion opportunities within existing accounts Operational discipline with the ability to prioritize, manage time effectively, and follow structured processes Familiarity with financial services, fintech, or credit-related products is preferred Benefits: Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend 100% 401k match up to 4% with immediate vesting 1,000 desk setup subsidy to set-up your unique remote office $100/month to subsidize wifi/cell phone expenses Summer Fridays (half-day Fridays) typically from late May to the end of August