Public Safety Dispatcher

Salary : $44,001.12 - $56,157.96 AnnuallyLocation : Brawley, CAJob Type: Full-TimeJob Number: 202300115Department: Police DepartmentDivision: Public Safety DispatchOpening Date: 12/29/2025Closing Date: 4/30/2026 11:59 PM PacificDescriptionBASIC FUNCTION:Under immediate (Police Dispatcher Trainee) or general (Public Safety Dispatcher) supervision, performs a variety of dispatching duties for emergency and non-emergency calls; dispatches police officers to calls for service; dispatches fire personnel to calls for service; and operates a variety of communication equipment including radio, telephone, and computer-aided dispatch (CAD) systems.Examples of DutiesESSENTIAL DUTIES:In Support of Police OperationsReceive initial calls for service and determines nature, location and severity of emergency or services requiredObtain pertinent caller/witness information for current or future investigation of the incidentObtain suspect/crime information, enter into CAD and provide to responding unitsDispatch appropriate resources to the incident ensuring adequate responders on-scene as well as to maintain sufficient remaining coverage within the jurisdictionMaintain constant contact with persons reporting crimes in progress keeping them calm and relaying that information in a real-time manner to responding officersBroadcast (and receive broadcasts) to/from surrounding communities via mutual aid police radio systems regarding crimes occurring in and around the cityMaintain radio contact with officers on scene to keep the police officer-in-charge informedNotify additional resources (Detectives, Crime Scene Investigators, Accident Reconstruction, Medical Examiner, Tactical Teams, Senior Staff, etc.) and maintain an accurate information flow with themProvide an effective link to outside support agencies (Fire, Water, Power, Highway, Tow Companies, etc.)Interact with Department of Motor Vehicles, Criminal History, National Crime Information Center databases via computer with incident related queriesTestify in criminal court as to the authenticity of archived recordings and with regards to actions taken during the call taking/dispatching evolutionSupport all police department divisions (Detective, Traffic, etc.) with data entry/gathering and other services as needed.In Support of Fire/EMS OperationsReceive initial calls for service and determine nature, location and severity of emergency or services requiredProvide pre-arrival instructions to reporting person pertinent to the emergency; Pre-arrival Emergency Medical instructions provided continuously to the caller until the arrival on scene by Fire/EMS providersResponse determination made based on data entered into CAD and appropriate fire units dispatchedEmergency Medical calls prioritized by dispatchers and, where needed, Paramedics dispatched from contract provider.Responding fire departments advised of changing conditions, target hazards, additional reports, etc. while en route and, upon arrival of commanding fire officer, updated instructions relayed to fire units arriving on scene and still in responseRequests from Incident Command for additional resources (additional alarms/mutual aid, HazMat Teams, etc.) relayed via radio to surrounding communitiesObtain mutual aid fire units to cover empty stations, additional emergency calls and to supplement firefighting teams on sceneNotifications to off-duty senior and line staff made regarding significant emergencies requiring response to the scene or response to town to support mutual aid fire units covering stationsPatient information relayed to receiving hospitals when EMS initiates transportInformation management with supporting agencies (Gas Company, Imperial Irrigation District, etc.)OTHER DUTIES:Perform related duties as assigned.Typical QualificationsKNOWLEDGE AND ABILITIES:KNOWLEDGE OF:§ Methods of handling difficult public contacts.§ The operation of computerized telephone switchboard and/or central communications equipment.§ Rescue and emergency response procedures; and, available types of emergency services.§ Terminology, codes, and procedures used in public safety dispatching; State, Federal, and local laws and ordinances; and, jurisdictional boundaries.§ The operations, functions, rules, and regulations of the Police and Fire Departments.ABILITY TO:§ Ability to re-locate / live full-time within a one-hour maximum response time to the Brawley Police Department.§ Ability to perform all job duties and functions in a highly stressful environment.§ Retain and relay information received under stressful conditions.§ Manage multiple phone calls, radio transmissions, and personnel communications simultaneously.§ Operate 9-1-1 system, radio transmitting system, and computer-aided dispatch system (CAD).§ Speak over the phone or radio clearly and in a professional manner.§ Hear, understand, and speak the English language.§ Respond to calls quickly and calmly and make sound decisions under pressure and/or stress.§ Communicate with people of diverse social and cultural backgrounds.§ Understand and follow oral and written instructions.§ Establish and maintain effective professional working relationships with those contacted in the course of work.§ Operate computer and typewriter keyboards with speed and accuracy.§ Analyze and interpret maps. Effectively direct responding personnel based on streets, landmarks, and geography service areas of the Communication Center.§ Keep accurate detailed records.§ Maintain and adhere to strict confidentiality standards.§ Work independently in the absence of immediate supervision.§ Work shift work, nights, weekends, and holidays.EDUCATION AND EXPERIENCE:§ Possession of high school diploma or equivalent; and,§ Two (2) years of general work experience involving extensive public contact in person or over the phone, telephone switchboard experience preferred; or,§ A combination of training, education, and experience that is equivalent to the employment standards listed above and that provides the required knowledge and abilities.§ Successful candidates are required to pass a thorough background investigation.§ Must be able to type 35 net wpm and successfully complete the Post-Certified Basic Complaint/Dispatcher course during the one-year probationary period.§ A valid California driver's license is required.We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, short-term disability, holidays, vacation, and sick leave.Part-time employees benefits include bi-weekly earned sick leave at a rate of 1 (one) hour for every 30 (thirty) hours worked with a maximum accrual of 48hours.