Area Manager

DescriptionEvery family we serve is counting on Pepper's to deliver on a promise: that their home runs smoothly, their time is protected, and the people in their corner are exceptional. Our clients come to us because they need more than help. They need someone who gets it, shows up, and makes life feel manageable again.That's where you come in.You're the reason our clients experience the ease we promise. You lead a team of Personal Assistants, own a group of client relationships, and operate as the connective tissue between the people doing the work and the leadership driving the company forward. Your clients are loyal because you built that trust. Your PAs are growing because you invested in them.This is real leadership, with real impact.What You'll DoClient Relationship OwnershipServe as the primary point of contact for all clients in your assigned groupLead Jumpstarts for new client households, including in-home setup, household guide creation, and Personal Assistant onboardingMonitor client satisfaction, anticipate needs, and address concerns before they escalateManage client onboarding and offboarding in partnership with OperationsUphold client contracts and participate in prospective client lead callsPeople ManagementDirectly manage a large team of Personal Assistants through regular check-ins and structured feedbackParticipate fully in interviewing, screening, and hiring PAsMonitor team engagement and retention; address performance and culture issues proactivelySupport performance management, documentation, and employee development plans with HROperational and Financial OwnershipManage your department budget and make informed decisions within approved parametersOversee payroll accuracy, timecard review, and timekeeping for your teamLead the annual merit review process, including performance-based pay recommendationsOwn and drive at least one departmental rock (goal) per EOS quarterMaintain department scorecards (metrics) and contribute to L10 meetings and EOS rhythmTraining and Field PresenceConduct in-home training for new PAs as part of the Jumpstart process and ongoing skill developmentBe available for in-person needs within the Seattle market — remote is standard, but field presence is required and non-negotiableModel Pepper's values in every client and team interactionRequirementsSCHEDULE AND LOCATIONHours: 25–30 hours per week Location: Remote within the Seattle market; regular local travel to client homes required Schedule: Flexible, Monday–Friday, 9AM–5PM; occasional evenings or weekends as needed4–7 years in a client-facing, operations, or people management roleDemonstrated experience coaching a team and leading accountability conversationsDirect involvement in hiring and performance managementExperience managing a budget or contributing to financial decisionsFamiliarity with EOS or similar business operating frameworks is a plusComfort with technology — Slack, ClickUp, HubSpot, or similar toolsMust be based in the Seattle area with availability for regular local travelNo formal degree required — success is defined by skills, performance, and alignment with Pepper's values.SUCCESS LOOKS LIKEYour clients are loyal and consistently experiencing the ease Pepper's promisesYour PAs feel seen, supported, and accountable — and the data backs it upNew client households are launched smoothly through Jumpstarts that set the right toneYour budget is managed thoughtfully and merit decisions are grounded in performanceRoutine challenges are resolved at your level OUR VALUESOne For All and All For Pepper's — You champion your team and your clients equallyFITFO (Figure It The F* Out) — You don't wait to be told. You anticipate, act, and own the outcomeGrowth Mindset — You give and receive feedback openly and develop your PAs intentionallyProvide Ease — You are the steady, reliable force that makes everything feel manageableCompensation And BenefitsHealth insurance401(k) with company matchPaid time offPaid holidaysFlexible schedule within core business hours (Monday–Friday, 9AM–5PM)