Kent Island Resort | Front Desk Agent

Kent Island Resort | A Vivamee Hospitality PropertyAbout Our Culture – Vivamee Virtues The culture at Kent Island Resort is built on our shared core VIVAMEE Virtues: JOY, HUMILITY, & MINISTRY.JOY means we are a true team that enjoys serving others and winning together. We take pride in a job well done and celebrate success together.HUMILITY means we recognize the dignity of every guest and team member. We strive to be helpful in all situations and are open to feedback, learning, and growth.MINISTRY means our hospitality is purposeful. We approach each guest interaction with care, kindness, and intentionality—creating meaningful experiences that positively impact others.We hire, coach, reward, and recognize our team members based on these virtues. Alignment with these values is essential to being part of our team.Position Summary Kent Island Resort is seeking friendly, professional, and detail-oriented Front Desk Agents to serve as the first point of contact for our guests. This role is responsible for delivering exceptional guest service, managing reservations and check-in/check-out processes, and ensuring a seamless and welcoming experience from arrival to departure.This is a highly visible role that requires strong communication skills, problem-solving ability, and a guest-first mindset.Key Responsibilities Greet guests warmly and provide a welcoming first impression of the resortPromote and embody the VIVAMEE Virtues in all guest and team interactionsProcess guest check-in and check-out efficiently and accuratelyManage reservations, room assignments, and guest requestsAnswer phone calls, emails, and inquiries professionally and promptlyProvide information about resort amenities, services, and local attractionsHandle guest concerns and resolve issues with professionalism and careCoordinate with housekeeping and maintenance to ensure room readinessMaintain accurate records and process payments using the property management system (PMS)Ensure front desk area remains clean, organized, and professional at all timesFollow all company policies, procedures, and cash-handling protocolsQualifications Prior customer service or hospitality experience preferredStrong communication and interpersonal skillsAbility to multitask and remain organized in a fast-paced environmentBasic computer skills and experience with reservation systems (PMS experience preferred)Professional appearance and positive attitudeFlexibility to work evenings, weekends, and holidaysRequirements Must be at least 18 years of ageHigh School diploma or equivalent preferredAbility to stand for extended periods and perform front desk duties consistentlyReliable attendance and punctualityCompensation & Benefits $19.00 per hour (non-exempt, overtime eligible)Health benefits for full-time team members (if applicable)Paid time off (if eligible)Employee discounts on golf, dining and merchandiseOpportunities for growth within Vivamee HospitalityWhy Join Kent Island Resort? Located on Maryland's scenic Eastern Shore, Kent Island Resort provides a dynamic and supportive work environment. As part of Vivamee Hospitality, you'll join a team committed to service excellence, meaningful work, and personal growth , all grounded in our virtues of Joy, Humility, and Ministry .Disclaimer This job description is not intended to be all-inclusive. Management reserves the right to modify duties or assign additional responsibilities based on business needs.Kent Island Resort is an Equal Opportunity Employer . In compliance with the Americans with Disabilities Act (ADA), reasonable accommodations may be provided to qualified individuals.