Customer Service Specialist for a Software Company in the US (Home Based Full Time)

Job OpportunityJob InformationDate Opened 05/20/2026Job Category Customer Service/Technical SupportWork Schedule Monday to Saturday, 9:00am - 7:00pm Eastern Standard TimeHours Per Day Other – 5 to 7 hours per dayCity New YorkState/Province New YorkCountry FlexibleZip/Postal Code 10010Client Location USAWork Location Home Based - PhilippinesJob Type Full Time / Part TimeIndustry TechnologyClient InformationThe client is a software company that serves used car dealerships across New Jersey, supporting 23 dealership customers. They provide a platform designed to streamline lead management and inbound call handling.Job Description• Handle inbound calls and accurately record call details in the CRM system• Respond to and follow up with leads via text and email through the dealership platform• Perform general administrative and customer support tasks as neededMust Haves• This role is only open to Filipinos permanently residing in the Philippines• Good communication skills• Comfortable handling inbound calls in a professional manner• Basic ability to type accurately and listen carefully while entering details• Willingness to learn and use a CRM system• Ability to follow instructions and attention to detail when logging call information• Comfortable handling text and email communication with leads in a timely manner• Professional and customer-service oriented attitudeHome Office RequirementsPlease only apply for this role if you have the following home office requirements:Perfectly working headset and webcamStable internet connection of at least 25 Mbps ~ 50 MbpsUp to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or laterQuiet room with no distractions or background noisesA backup plan if the power goes out or if your internet connection becomes unstable during your shift