Assistant General Manager

DescriptionThe Hampton Inn & Suites located in Coeur d'Alene is looking to add to our hospitality family! This beautiful hotel is perfectly located just down the road from the beautiful Coeur d'Alene Lake. If you have a passion for the hospitality industry this position is for you! Come join a wonderful group of people, and a great brand of hotels to start your career!SummaryAt Resolute Road Hospitality, we're redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences.BenefitsTravel PerksOptional Daily PayHealth/Life Insurance401(k)Paid Time OffDental/VisionEmployee Assistance ProgramReferral ProgramYour RoleAs the Assistant General Manager, you'll help lead daily operations with a focus on guest satisfaction, team development, and operational excellence. You'll support the General Manager in driving results, fostering a collaborative culture, and ensuring smooth execution across departments. This role is ideal for someone who leads with Integrity, thrives on being Better Every Day, and believes we are Stronger Together.What You'll DoOversee daily operations of housekeeping, maintenance, sales, and front desk departmentsEnsure compliance with brand standards while maintaining Resolute Road Hospitality's unique cultureLead with integrity, empathy, and accountabilityBuild a culture of service excellence, teamwork, and empowermentPartner with the General Manager to set and communicate clear goals and expectationsLead by example to create a workplace where team members feel appreciated and inspiredMonitor and optimize property performance metrics, including labor and expense controlsSupport strategic business plans to drive revenue, profitability, and guest satisfactionEngage with clients and community partners to support sales and marketing effortsRecruit, hire, and train top talent with a focus on culture fit and growth potentialConduct regular department meetings to align teams and celebrate successesMotivate and retain team members through recognition and developmentManage employee relations with fairness and a solution-focused mindsetRespond to guest and employee feedback with professionalism and careBe visible and engaged with guests to build relationships and ensure memorable experiencesPerform other duties and projects asKnowledge, Skills & AbilitiesDeep understanding of hotel operations and hospitality trendsProficiency in labor analysis, financial management, and revenue strategiesStrong knowledge of sales processes and market dynamicsAdvanced communication, organizational, and decision-making skillsProficiency in Microsoft Office and property management systemsExperience with brand systems preferredAbility to coach, mentor, and hold teams accountableStrong problem-solving mindset and adaptabilityEducation & ExperienceAssociate degree in Hospitality Management, Business Administration, or related fieldMinimum 2 years of leadership experience in hospitalityPrevious hotel brand experience is a plusAdditional InformationConsistent attendance and adherence to Resolute Road Hospitality's standards are critical to success in this role. This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, and skills required. Duties may evolve based on organizational needs.E-VerifyResolute Road Hospitality utilizes E-Verify for all employment authorization verification.J-18808-Ljbffr