Account Program Specialist

Appeal CoordinatorThe Appeal Coordinator will have responsibility for a wide range of tasks within the Appeal Team related to project coordination. The functional areas of this team are tracking order details and tasks from each conference call, creating quotes, order processing, customer support, address quality and list processes. This position will work as the liaison between the Diocese's, parishes, and OSV Personnel to ensure each collection and/or order flows through our facility smoothly and all deadlines are consistently met. The Appeal Coordinator reviews daily work requirements, completes assigned tasks on schedule, and meets established internal metrics.Essential Job Functions (*=Non-essential tasks): Collaborate closely with Appeal Team members to ensure effective coordination of all tasks.Take ownership of assigned work to meet customer deadlines and verify that orders are processed within defined metrics to maintain strong customer satisfaction and retention.Build and maintain productive working relationships with Graphic Design, Sales, Transportation, Production, other departments, and leadership team members.Organize and manage the order workflow.Track action items and changes resulting from customer or internal calls.Ensure timely and complete communication with internal and external customers, including appropriate follow-up.Compose professional emails as needed.Make and receive friendly, professional customer calls.Enter, write up, and process all order types in the designated order-processing system.Prepare customer quotes and timelines.Work with customer files, including uploading content.Set up and edit images using InDesign.Maintain a high level of quality and first-time accuracy by thoroughly verifying all orders.Identify opportunities to streamline and improve processes.Enter customer notes and cases in the CRM system.Maintain strict confidentiality regarding pricing information.Participate in customer conference calls as needed.Perform other duties as assigned.Requirements: Experience: One year of customer service experience is requiredOne year of data entry experience is requiredProficient with Word, Excel, and OutlookEducation: High School Diploma or equivalent is requiredSkills and Abilities: Demonstrates excellent verbal and written communication skillsAccurately enters orders with strong attention to detailHighly organized and detail-orientedEffective and collaborative team playerSelf-starter with strong initiativeAble to sit and work at a computer for extended periodsComfortable performing repetitive data-entry tasks as requiredWorking Environment: Incumbent will work in an office environmentThis position requires the ability to work on-site in Huntington, IN, with occasional remote work availability.Supervisory Responsibilities: No supervisory responsibilities are required for this position.