Front Desk Agent, Full-Time | Hilton Garden Inn, Marlborough

This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company’s standards of quality and professionalism.Anticipates and responds to guests in a friendly and positive mannerResponsible for providing the highest level of serviceProcess check-ins and check-outs, verify billing, create reservations, and process special requestsAssists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and servicesWorks as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessaryUnderstands and follows the company guest service recovery programFollows proper selling techniques and ensures strategies are utilized to maximize room revenuesMonitors room availability, follows restrictions, and all booking policies and proceduresDrives sales and maximizes revenue by up-selling rooms and amenitiesFollows company procedures when handling cash and processing financial transactionsResponsible for proper use of all equipment and adheres to cost controls to reduce expenses and wasteProduces required volume of work by planning, organizing and prioritizing work dutiesAdheres to company general work rules, department procedures and company policies Attends all required department and hotel meetingsMaintains a clean and safe work area in compliance with company, brand, local, state and federal regulationsFollows all company procedures for guest/associate incidentsKnowledgeable of hotel emergency procedures Education: High school diploma or GED requiredExperience/Knowledge/Skills/AbilitiesMust have weekend availability1+ years prior guest service experience required preferably in a hospitality settingExcellent verbal communication skills neededAttention to detail, customer focused and the ability to perform job duties in a fast-paced environmentMaintains predictable and reliable attendanceAbility to lift, push and pull up to 25 pounds on an occasional basisAbility to move throughout the hotel (standing, walking, kneeling, bending) for extended periodsRate: $16.00 - $19.00 per hourTo perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation.This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. Management retains the discretion to add duties or change the duties of this position at any time.CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.