RV Dealership Service Advisor

Benefits:401(k)Competitive salaryDental insuranceFree uniformsHealth insurancePaid time offTraining & developmentVision insuranceTop Pay for Experience & Performance | Prior RV Experience RequiredLiberty Trail RV is growing and looking for a motivated, customer-focused RV Service Advisor to join our team. If you have hands-on RV experience and thrive in a fast-paced service environment, this is an opportunity to advance your career with a dealership that values expertise and rewards high performers.About the RoleAs an RV Service Advisor, you'll be the primary link between customers and our service department. You will guide customers through the repair process, accurately document concerns, coordinate with technicians, and ensure an exceptional customer experience from start to finish.Key ResponsibilitiesGreet customers, listen to concerns, and accurately document service needsCommunicate repair requirements and timelines clearly and professionallyCreate and manage repair orders with a high degree of accuracyCoordinate work schedules with technicians to ensure efficiencyProvide repair estimates and gain customer authorizationMaintain ongoing communication with customers regarding repair statusReview completed work with customers and ensure satisfactionSupport warranty processing and documentation as neededPromote dealership services and maintain strong customer relationshipsWhat We're Looking ForPrevious RV service or RV industry experience is REQUIREDStrong mechanical understanding of RV systems (electrical, plumbing, HVAC, appliances, etc.)Excellent communication and customer-service skillsAbility to multitask, prioritize, and stay organizedProficiency with computers and service management systemsPositive attitude, professionalism, and a team-first mindsetWhat We OfferTop pay based on performance and experiencePerformance incentivesA stable, growing dealership environmentSupportive leadership that values your experienceOpportunities for professional growth and advancementScheduleFull-time, regular dealership hours