Sr Specialist Quality/Mandamp;P/Process - AI Training Manager

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections. The Sr Specialist Quality/ M&P/ Process - AI Training Manager is responsible for overseeing the training, validation, and continuous improvement of Agentic CapabilitiesAI-powered agents designed to autonomously process a variety of ticket types within workflow management systems. This role owns AI agent quality: ensuring reliable, high-quality outcomes; rapidly reviewing and resolving exception (fallout) tickets; applying corrections and re-ingesting updates; improving training data and fine-tuning artifacts; updating the agent knowledge base; and rerunning tickets to validate fixescontinuously strengthening agentic capabilities. Key Respo...Manager, Training, AI, Continuous Improvement, Specialist, Quality Assurance, Technology