IT Field Technician

Position Title: Field Technician Reports To: Team Lead FLSA Status: Non-Exempt Location: Ohio, with a primary focus on Cleveland but with potential travel to other parts of the state About the Company: We live in a world where constant strides in technology have greatly impacted every aspect of our lives. In the field of education technology, Vinson Group LLC is leading the way. Our company combines knowledge and customer service to provide technology solutions to schools. At Vinson, we leverage our experience in the educational sector and beyond to help parents, students, teachers, and school leaders tackle the impossible every day. Our goal as an organization is to invest in our employees to better the quality of education in schools and to give our employees the opportunity for a career path in IT. Learn from a wide range of equipment, and different environments, and learn from others’ technical diversity. To be successful in this role, you’ll need to be extremely collaborative, an excellent troubleshooter, a superb communicator, and a team player. Eager to work for a company that values career trajectory, a positive environment, and making a difference in education? Look no further and apply today with Vinson! What it’s Like to Work Here Ask our employees and one word they’d use to describe working at Vinson Group LLC is “great.” Our team members all share a positive attitude, problem-solving abilities, and patience, enabling them to provide excellent customer service. Our culture, plus continuous opportunities for growth, has resulted in positive working relationships. Don’t miss out on this job opening with us! POSITION SUMMARY The IT Field Technician will act as the first-level responder for all technology issues (hardware, software, and network-related) by providing on-site support and repair. This position will be required to travel to schools as scheduled per day. We are looking for passionate, intelligent, independent individuals who want to be a part of the movement integrating education technology into the classroom. This person will resolve hardware and software issues by diagnosing problems, performing troubleshooting activities, and repairing as needed. Strong analytical and communicative skills will be necessary to document, track and monitor the problem to facilitate ticket resolutions and a timely resolution. A desirable candidate will have a comprehensive knowledge base in information technology and be able to interact with a varied client base. Sound interesting? Do you want to make a positive difference in the next generation of schools? ESSENTIAL DUTIES AND RESPONSIBILITIES Includes, but is not limited to the following: Assist school staff members with technology requests that come through a ticketing system Provide excellent customer service to clients Setup new devices and install them in classrooms, offices, and labs Ability to organize and efficiently manage multiple priorities with a keen sense of urgency Ability to work balance independent and teamwork efficiently Troubleshoot hardware issues and replace broken parts in computers, projectors, printers, etc. Install, configure, and upgrade computer hardware, peripherals, and software Escalate and assist with technical issues and/or requests to technicians when necessary Answer questions and teach staff members tips and tricks to accomplish their tasks Travel to and from client sites as needed, as assigned by Team Lead Maintain a professional appearance and hygiene as per the Vinson Employee Handbook Respond to, follow up on, update, and close assigned tickets in a timely manner Update and close project tasks as they are completed Work with the network team on any updates to the network or infrastructure as needed Ensure the privacy of confidential information including records and files Update client documentation when changes are discovered (3rd party vendor, inventory, etc.) as necessary Provide technical support on software, web browsers and other applications Participate in team meetings and stay informed with company updates Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Minimum of 1 year of customer service experience Aptitude to troubleshoot and apply technical knowledge in unfamiliar situations Ability to comprehend and follow verbal/written instructions in English Ability to always present oneself in a professional manner High level of discretion and ability to follow confidentiality protocols Must have reliable transportation to travel to and from work sites and maintain a safe driving record Must always carry valid vehicle insurance and driver’s license Must clear criminal background check and drug screen Preferred Qualifications: Minimum of 1 year of related work experience or college coursework in a related field Minimum of 1 year of technical support experience and Net + Certification Demonstrated experience in any of the following: helpdesk, customer service, network documentation & network maintenance experience Demonstrated experience repairing end-user equipment in a professional capacity Demonstrated experience diagnosing end-user networking issues Demonstrated experience performing technical work in a customer-facing role Ability to explain complex IT issues to non-IT people in an easy-to-understand way Work Environment & Physical Demands This job operates in a professional school environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The individual has the ability to lift up to 50 pounds. Position Type and Expected Hours of Work This is a full-time position, and typical work hours are Monday through Friday, 40 hours. Our hours of operation are from 7:00 AM and 5:00 PM. We offer flexible schedules from within this time frame to fit your needs. Overtime may be required on an as-needed basis. Travel This position may be required to travel daily up to a 50-mile radius around the posting of this position. Use of a personal vehicle for traveling between sites will be required. Vinson reimburses employees at a rate of $.655 per mile after 40-miles of travel per day. Pay Rate From $15.00 - $24.00 an hour Benefits for full-time employees 401(k) after one year of employment Health Insurance Dental Insurance Vision Insurance Paid Time Off 10 Paid Holidays Life Insurance Paid Monthly Team Lunches Hours of Operation: Monday – Friday Mileage Reimbursement Company Phone or Personal Phone Reimbursement Flexible Schedule Being Part of a Team vs. Being a Number Friendly Working Environment Benefits for part-time employees Hours of Operation: Monday – Friday Mileage Reimbursement Company Phone or Personal Phone Reimbursement Flexible Schedule Being Part of a Team vs. Being a Number Friendly Working Environment Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.