Call Center Representative

About The RoleModalways is seeking a professional and service-oriented Call Center Representative to support clients by handling incoming calls related to service inquiries and support requests. This role focuses exclusively on inbound communication, documentation, and coordination with internal teams to ensure a positive client experience.ResponsibilitiesAnswer inbound calls from clients in a professional and courteous manner.Document client inquiries, issues, and requests in internal systems.Route service or technical concerns to the appropriate internal teams.Follow established call-handling and communication guidelines.Provide follow-up updates to clients as needed.Maintain accurate call logs and records.RequirementsHigh school diploma or equivalent required.Previous experience in a call center or customer service role preferred.Strong verbal communication and active listening skills.Ability to multitask in a structured office environment.Basic computer skills; experience with CRM or ticketing systems is a plus.Professional, reliable, and detail-oriented work style.BenefitsHealth insurancePaid time offProfessional development opportunitiesCareer growth within a technology-focused companyEmployment Type: Full-Time, W-2 employee.