IT Help Desk Analyst

IT Help Desk Analyst Work is boring. We are the “Google” of the Hudson Valley. We are the kids that turn the world upside down – work isn’t normal here. We care deeply about what we do, the products we build and the future in front of us. We are the standouts. We are Hudson Valley. We have talent and leadership that inspires, not to mention the perks – thousands of snacks, unlimited exotic coffee, video game tourneys, monthly dinners and more. EVERYONE DOESN’T GET A SEAT AT OUR TABLE. We are winners. Cyber Guardian Consulting Group exemplifies and rewards exceptional people who demonstrate their commitment with an opportunity to be a part of ownership. Get involved at the ground level of a powerful venture with goals to be a billion-dollar enterprise in five years. We are a comprehensive provider of security-first Managed IT and Cybersecurity Consultancy services that primarily maintains endpoints, cloud environments and networks to ensure the highest level of cyber-hardened standards, while remaining performant so work is unimpeded and worry-free. Our cybersecurity and technology experts are best-in-class and ever vigilant in finding new ways to boost productivity and protect our client’s data using state-of-the-art technology. CG has developed many business partnerships to create a cutting-edge security framework. These partners include Cisco, Microsoft, IBM, Dell, Charter/Spectrum, and GoDaddy, to name a few. We support clients in healthcare, entertainment, law, finance, insurance, real estate and government. IT Help Desk Analyst Responsibilities: Provide first-level support to end-users for software, hardware, and network issues. Troubleshoot and resolve technical problems via phone, email, or in-person. Document and track issues, resolutions, and escalate when necessary. Assist in setting up and configuring computer systems and applications. Perform routine maintenance and updates on computer systems and software. Provide guidance and support for software installations and upgrades. Create and maintain user accounts and permissions. Ensure compliance with IT policies and procedures. Required Skills: Strong knowledge of computer systems, software, and hardware. Excellent problem-solving and troubleshooting skills. Effective communication skills for interacting with users and team members. Attention to detail in documentation and issue resolution. Ability to multitask and manage time effectively. Familiarity with remote desktop applications and help desk software. Relevant certifications (e.g., CompTIA A+, ITIL) are advantageous. Customer service skills and a patient demeanor. Minimum of two years of experience in an IT support role. Benefits: 100% Healthcare Coverage with Vision & Dental Copay Reimbursement Life Insurance Paid Time Off Professional Development Assistance Pet Insurance Pet Life Insurance Vacation Pay Sick Pay Two Paid Personal Days Cryogenic Therapy Unlimited Snacks Exotic Coffee Premium Flavored Water Weekly Lunch DoorDash Bi-Monthly Dinner Bi-Monthly Video Game Tournaments Gold Bar Program Peloton Discount and Monthly credits 50% off Apple Products Interest Rate Reduction - 200 Basis Point Reduction Additional Company Benefits: Amazing Discounts - Exclusive discount program with national and local discounts from brands you know and love. Up to 45% off Movie Tickets, Theme Parks, Concerts, Broadway shows, Car Rentals, Hotels & More. Apple Employee Purchase Program. Life Assistance - Confidential assistance for employees with common issues as well as more serious emotional concerns. Health Services - Discounts for wellness services including on-site wellness workshops, webinars, flu shots, and more. Job Type: Full-time Pay: $45,000.00 - $65,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Ability to Commute: Kingston, NY 12401 (Required) Ability to Relocate: Kingston, NY 12401: Relocate before starting work (Required) Work Location: In person