Business Operations Manager

Position Overview Founded in 2003, Paragon Manufacturing Corp was built to close the gap between design intent and full-scale production. We are a trusted partner to OEMs across the aerospace, defense, medical, and industrial sectors—delivering precision-built, electro-mechanical assemblies that perform where reliability matters most. Guided by our values of craftsmanship, accountability, and trust, we help customers get it right the first time. We are seeking a Business Operations Manager who will own the execution discipline behind our customer commitments. This role ensures disciplined order management, timely customer communication, coordinated purchasing alignment, and structured cross-functional handoffs to support accurate order-to-cash performance. This position requires accountability, transparency, and the ability to operate in a high-performance manufacturing environment. Success in this role is measured by execution integrity, responsiveness, and operational follow-through. Essential Responsibilities Act as the internal execution owner for customer commitments Ensure customer orders, changes, and delivery updates are handled accurately and promptly Maintain clear communication between customers and internal teams Address customer execution issues with urgency and transparency Ensure all customer orders and revisions are entered accurately in the ERP system Maintain visibility of open orders and identify risks impacting delivery Coordinate resolution of order flow constraints to minimize past-due exposure Maintain disciplined reporting on order status and execution metrics Coordinate with Purchasing and Operations to ensure materials and priorities align with customer delivery requirements Monitor sourcing risks and escalate when commitments are at risk Support expediting activities where necessary to protect schedule performance Coordinate internal review of rebids and quotes to ensure scope clarity and operational feasibility Support pricing and delivery alignment prior to customer submission Ensure documentation accuracy and cross-functional awareness before commitments are made Ensure clean handoffs between Sales, Engineering, Operations, Purchasing, and Finance Escalate risks early and facilitate resolution before issues impact customers Support continuous improvement of order-to-cash processes Provide direction and structure to Customer Service and Purchasing personnel Establish clear expectations and measurable performance standards Promote a culture of accountability, responsiveness, and ownership Education & Experience Associate or bachelor’s degree in business, Supply Chain, Operations, or related field preferred 3–5 years of experience in a structured manufacturing environment supporting sales operations, order management, supply chain, or production coordination Experience in aerospace, defense, medical, or industrial manufacturing preferred Hands-on ERP/MRP system experience in a manufacturing setting required Experience coordinating across Sales, Purchasing, and Production functions Ability to manage multiple priorities in a deadline-driven environment Demonstrated management skills with the ability to lead diverse teams effectively while driving results. Strong written and verbal communication skills Working knowledge of order-to-cash workflows and basic margin awareness Demonstrated ability to operate in process driven environment with clear accountability expectations Strong organizational skills and ability to manage competing priorities Compensation · Salary range: from $ 80,500 annually, based on experience · Performance bonus opportunity up to $10,000 annually, tied to individual KPI achievement and terms as defined by Paragon Benefits Benefits include medical, dental, vision, paid vacation (15 days), paid sick leave in accordance with Washington State laws, and other company-sponsored benefits. Work Environment & Physical Requirements Full-time, on-site position based in Everett, Washington Role requires regular presence on the production floor to support cross-functional coordination and customer execution Combination of desk-based work (computer, phone, reporting) and time spent in a fast-paced manufacturing environment Frequent sitting, standing, and walking throughout the facility Must be able to lift up to 30 pounds occasionally Must comply with all company safety policies, including required PPE when accessing manufacturing areas Reasonable accommodation may be made to individuals with disabilities to perform the essential functions of the position. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at hr@bluerockglobalpe.com. Travel Required 10% - 15% - local & out of town Other Duties This job description is intended to provide a general overview of the role and is not a comprehensive list of all duties, responsibilities, or activities required. Responsibilities may evolve based on business needs, operational priorities, and organizational growth. Management reserves the right to assign or reassign duties at any time. Equal Employment Opportunity Paragon Manufacturing is an Equal Opportunity Employer. Employment decisions are made without regard to any status protected under federal, Washington State, or local law. This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, compensation, benefits, training, discipline, and termination. Job Type: Full-time Pay: From $80,500.00 per year Benefits: Dental insurance Health insurance Paid time off Vision insurance Application Question(s): How many years of experience do you have in a structured manufacturing environment supporting sales operations, supply chain, or production coordination? Have you directly overseen Purchasing or Supply Chain functions? (Yes/No – briefly describe scope Have you worked in aerospace, defense, medical, or regulated manufacturing environments? How many direct reports have you managed? Are you aligned with the posted salary range? (Yes/No) What is your earliest available start date? Ability to Relocate: Everett, WA 98204: Relocate before starting work (Required) Work Location: In person