Help Desk Analyst

JOB REQUIREMENTS: Essential Job Functions Provides technical assistancewith software and hardware problems on PC, Copiers/Printers, network,mobile devices, phone and voice mail systems. Forwards requests forservice to appropriate department staff if necessary. Enters and trackscalls for support into the help desk software. Assists in producing andmaintaining procedural documentation. Maintains regular punctual andpredictable attendance, on-call rotation, works overtime and extra hoursas required. \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: Thisposition requires an Associate\'s degree in Computer Science or relatedfield, one to two years\' experience in troubleshooting/analyzingcomputer problems, or a combination of applicable experience andtraining. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:www.governmentjobs.com/careers/appletonwi