Controls Service Field Supervisor

**About Us**We offer comprehensive HVAC, building automation system, facilities, and energy solutions. From design to delivery, our solutions are tailored to the specific needs of high-profile organizations in commercial buildings, data centers, industrial facilities, and other mission critical sites.**Job Summary****Job Title: Controls Service Field Supervisor****Job Location: Atlanta, GA****Company Overview**EMCOR Services Aircond, a wholly owned subsidiary of EMCOR Group, Inc., is the Southeast's largest provider of commercial and industrial heating, ventilating, and air-conditioning (HVAC) services. For over 85 years, Aircond has delivered comprehensive HVAC solutions to businesses, deploying expert field technicians for maintenance, repairs, and energy-efficient system replacements. Guided by three generations of family leadership and backed by the strength of EMCOR Group, Inc., a Fortune 500 company, Aircond combines deep industry expertise with a commitment to innovation and reliability. Today, we serve single and multi-site clients with a full spectrum of facility services, ranging from HVAC service to complete operations and maintenance solutions. Learn more at www.aircond.com .**OVERVIEW:**The **Controls Service Field Supervisor** is a mid-level leadership position that combines direct field operations with team supervision. This is a **working supervisor** role, with approximately **50% of the time spent in the field** performing technical duties, assisting with complex jobs, and conducting quality inspections. The Supervisor is responsible for leading the field service technicians within the Georgia division to ensure high-quality service delivery, safety compliance, and departmental profitability while mentoring the team to reach their full potential.**RESPONSIBILITIES:**+ **Field Leadership & Execution (Working Supervisor):** Spend 50% of time in the field performing the physical duties of a technician, assisting with complex installations/repairs, and providing hands-on technical support.+ **Supervision & Mentorship:** Directly supervise Georgia field service technicians; promote self-discipline, self-development, and enthusiasm within the team.+ **Technician Scheduling:** Work closely with the Controls Support Representative and Dispatch to optimally schedule technicians, maximizing billable utilization while meeting customer response time KPIs.+ **Safety Leadership:** Drive a zero-injury safety culture by ensuring all team members adhere to safety standards, conducting site safety inspections, and maintaining high division driver scores.+ **Quality Control:** Perform monthly planned preventive maintenance (PPM) and service repair quality inspections to ensure work meets company and customer standards.+ **Financial Management:** Track and manage the financial performance of the service department, including revenue, gross margin, and labor utilization (Service P&L).+ **Technical Escalation:** Serve as the first point of escalation for complex technical service issues, utilizing expertise in multiple manufacturer systems (Schneider, Tridium, Distech).+ **Resource Management:** Monitor and control budget items such as tools, uniforms, and materials; maintain and track inventory for service operations.+ **Training:** Identify additional training needs on emerging technologies and industry trends; train technicians in company philosophy and core values.**KEY PERFORMANCE INDICATORS:**+ **Safety:**