Sterilization Services Coordinator II
Company DescriptionEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.2025, Eurofins generated total revenues of EUR € 7.296 billion, and has been among the best performing stocks in Europe over the past 20 years.Job DescriptionCustomer Communication and Relationship Coordination:Serve as primary non-sales point of contact for assigned EO sterilization customersCoordinate customer communication related to scheduling, documentation needs, and service statusRespond to customer inquiries and ensure timely follow-up and issue resolutionSupport onboarding of new customers and servicesScheduling And Service CoordinationCoordinate EO sterilization scheduling in collaboration with Operations and Planning teamsTrack customer materials, documentation readiness, and service milestonesCommunicate schedule changes, constraints, or risks proactively to customers and internal stakeholdersSupport prioritization of work based on capacity, customer need, and business requirementsCross-Functional Liaison And Issue ManagementAct as liaison between customers and internal technical specialists, Quality, and ManagementCoordinate information flow for deviations, investigations, or service-related issuesEnsure customer requirements are communicated clearly to internal teamsEscalate risks or concerns appropriately and track actions to closureDocumentation, Tracking, And Process SupportMaintain customer records, communication logs, and service tracking toolsSupport preparation and collection of customer-facing documentationFollow established quality system procedures and data integrity requirementsIdentify opportunities to improve coordination processes and customer experienceQualificationsRequired:Associate or Bachelor’s degree in a technical, scientific, or business-related field (or equivalent experience)Experience in customer coordination, operations support, or regulated service environmentsStrong organizational, communication, and follow-up skillsAbility to manage multiple priorities and work cross-functionallyPreferredExperience in medical device, sterilization, laboratory, or regulated industriesFamiliarity with EO sterilization services or quality system environmentsExperience working directly with technical and quality teamsAdditional InformationPosition is full-time, Monday-Friday 8am-4:30pm, plus additional hours, as needed. Candidates within a commutable distance of San Jose, CA are encouraged to apply.Salary range is $22/h - $25/h depending on related experience.Excellent full time benefits includingComprehensive medical coverage, dental, and vision optionsLife and disability insurance401(k) with company matchPaid vacation and holidaysEurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.