Genesys Contact Center Consultant (Santa Clara)

Position: Contact Center Consultant (Genesis / SAP C4C / Salesforce Service Cloud)Location: Santa Clara, CADuration: 5+ MonthsSkill needed:Genesis (Contact Center)SAP C4C (Cloud for Customer)Salesforce Service CloudKey ResponsibilitiesImplement and support contact center solutions (IVR, routing, omnichannel) using GenesisConfigure and integrate SAP C4C and Salesforce Service CloudWork on CTI / API integrations between contact center and CRM systemsHandle requirement gathering, configuration, testing, and production supportMust-HaveStrong contact center architecture & operations knowledgeExperience with CRM + contact center integrationGood stakeholder communication and ability to work remotely