Technical Support Engineer

About CarrierCarrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com (opens in new window) or follow on Carrier social media at @Carrier.Principal ResponsibilitiesProvide technicalexpertiseto troubleshoot complex problems and enable local branches to deliver excellence to their customers. Work with headquarters personnel to generate and document best practices related to networking and the deployment of technical solutions. Develop and aid in the development of sustainable solutions to address customer needs. Interact proactively with internal and external customers to understand their needs and recommend and plan for enhancements to their systems and processes.Travel up to 50% is required.Essential FunctionsProvide technical support for theALFOBranch Offices on an as needed basis.  Participate in large project reviews and pre-bid reviews on an as needed basis for review ofrequiredcapabilities,timeestimates,design requirements,etc.Identifyall technical risks andassistlocal site team members in risk mitigation planning.Assistin projectcommissioningplanningfor complex projects to support local project teams as required.Provide integrationandMaster System Integrator (MSI)specificsupport for the ALC Branch Offices, inclusive of any new offerings for integration with our sister companies’ offerings. Develop orassistinthedevelopmentofsustainableofferingsthatcomplementWebCTRLbuilding automation systemsandprovide value tocustomers.Participate in the creationand updatingof the trainingcontent forField Engineers.AssistfacilitatingField Engineerboot camps for in the field training of newField EngineersCreate andmaintainstandard work instructionsin accordance withthe Operations Manual guidance.Provide local trainingand guidancethatis aligned withALFOstandard workand bestpractices.Assistin the interview process for the hiring ofField Engineer SupervisorsandField Engineersas requested. Assistlocal management in mentoringField Engineer SupervisorsandField Engineers.Knowledge, Skills & AbilitiesAbilityto organize and planownwork schedule.Abilityto work without close supervision.Maintainsprofessionalismincommunication and appearance.Abilityto multitask–able to work on multiple tasks/ projects at one timeExcellent time management skillsProficiencywithMicrosoft Office Suite: Word, Excel, Outlook, Access, MS Projects,etc.Strong problem solving, planning,andfield supervisionskills.Expertlevel knowledge of building automation and construction projects.Exceptional written and verbal communication skills.Knowledge of safety laws.Willingness to pursueadditionaljob-relatededucation and/orcertifications.Technical in-depth understanding of BAS network protocols (including BACnet/IP, BACnet/MSTP, BACnet/Arcnet, ModbusTCP, Modbus RTU,Lonworks, and N2)In depthunderstanding of BASintegration techniquesandBACnetnetworkfundamentals (including BBMDs and foreign device registration).Network troubleshooting techniques and the use of network monitoring tools:DLcaptureWiresharkOscilloscopeModscanor EquivalentAbility to design IP networks incorporating IP routing, VLANs, firewalls, and BBMDsin accordance withcybersecurity best practices.Exceptionalability to communicatenetworkandserver needs toclientIT departments.Working knowledge of the OSI Model.Awareness of cybersecurity bestpractices andability to adviseand generate guidance.Knowledge of BAS servers.HierarchalWebCTRLservers.Database servers for connectionofWebCTRL(includingMS SQL,PostgreSQL,MySQL,andOracle).Pros and cons ofvirtualversusphysicalserversand the support requirements ofboth.Strong workingknowledge of remote connection methodsand bestpractices.QualificationsBachelors Degree with 5+ years experience in BAS technical support OR a High School Diploma/GED with 10+ years experience in BAS technical supportTravel Requirements25%-50%travelPreferred QualificationsQuality systems knowledgeLEED Accredited ProfessionalMA/MS with 4-7+years experiencePay RangeThe annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.Other CompensationThis position is entitled to short-term cash incentives, subject to plan requirements.BenefitsEmployees are eligible for benefits, including:Health Care Benefits: Medical, Dental, Vision; Wellness incentivesRetirement BenefitsTime off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacationDisability: Short-term and long-term disabilityLife Insurance and Accidental Death and DismembermentTax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending AccountTuition Assistance To learn more about our benefits offering, please click here Work with us | Carrier Corporate (opens in new window). The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.Carrier EEO Statement and Accommodations ProcessCarrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com (opens in new window). We will make every effort to meet your needs in accordance with applicable laws.Application DeadlineApplications will be accepted for at least 3  days from Job Posting Date: 7 May 2026Job Applicant's Privacy NoticePlease click on the link to review the Job Applicant Privacy Notice (opens in new window).Use of AITechnology-enabled tools may support parts of the recruitment process, with oversight by people.