Site Manager

Summary The Site Manager will be responsible for leading and managing the day-to-day operations of their assigned location. The Site Manager will work with department Directors and Managers to ensure each location runs as efficiently as possible ensure physician and customer satisfaction. This position will provide coordination, support, and oversight to all aspects of their assigned location. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Acts as primary point of contact for Doctors and staff in location. a. Proactively seeks solutions before that problems disrupt clinic workflow. b. Communicates in real-time with appropriate directors and management staff to ensure that continuity of care/practice across all locations. 2. Provides operational leadership to support the direction and objectives of OrthoSC to ensure maximization of revenues and adherence to compliance policies and procedures. 3. Maintains detailed knowledge of practice management software, electronic health record, PACS, Email/MSTeams, and other computer software as it relates to job functions. 4. Coordinates with materials coordinator and office supplies vendors to maintain appropriate controls over inventory and distribution of medical supplies, special drugs, durable medical equipment, office supplies, and other resources used in the clinic. a. Manages invoices, receiving, and expense coding in coordination with accounts payable department. 5. Ensures the cleanliness, sanitation of equipment, and maintenance of all patient/clinical areas in accordance with OSHA. 6. Ensures proper continuity of patient experience and care for the patients between the first impressions, DME, Imaging department and the clinical team. 7. Represents this location at manager’s meetings. 8. Works in coordination with IT department to ensure location staff have adequate tools and equipment to perform their work efficiently; computer terminals, telephones, space, access to copier and various forms, etc. 9. Coordinates annual training/compliance programs to include HIPAA, OSHA, etc., for all location staff. 10. Maintains strong channels of regular communication and implements necessary internal controls to ensure policy and procedure compliance, and to report any change. 11. Conducts quarterly staff meetings with location staff. 12. Acts as resource to other departments when needed. 13. Implements physician and director- approved clinical protocols and patient care and triage standards, facilitating all paperwork and related tasks. 14. Supervises, trains, disciplines, and evaluates annually assigned staff as appropriate with input from the department directors and managers. Assists with and makes recommendations to hire, counsel and terminate to the department director and human resources. 15. Coordinates with Director, Manager, Coordinator to cover staff shortages due to call ins or planned time off, reviews and corrects time card data, monitors OT hours and manages the schedules of all personnel based on patient and physician needs. 16. Monitors, enforces, and reports any policy/procedure violations and incident reporting. 17. Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by OrthoSC. Responsible for maintaining the physical, administrative, and technical requirements of the clinic operations as laid out within the current language of the HIPAA privacy and security ruling. 18. Receives, resolves and documents patient complaints related to their care and/or experience with our office and collaborates with COO, other directors, managers and Physicians to execute changes to improve patient care services. 19. Balance and reconcile daily cash intake and forward to Financial Coordinator. 20. Maintains site working with the property managers and maintenance. Report issues or need to repair/upkeep to facilities@orthosc.org. 21. Acts as a point of contact and scheduling for managing outside vendors requesting lunch meetings. 22. Collects Call schedule from Physician and Mid-level providers. Informs hospital of call schedule. 23. Uploads and maintains a weekly clinical staffing schedules on the intranet. 24. Other duties as assigned. Competencies 1. Financial Management. 2. Insurance, Managed Care, and integrated delivery systems 3. Project Management. 4. Customer/Client Focus. 5. Communication Proficiency. 6. Technical Capacity. 7. Collaboration Skills. 8. Ethical Conduct. 9. Stress Management/Composure Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Position Type and Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Travel Travel between locations is expected for this position. Education and Experience 1. High School Diploma or equivalent required. 2. Minimum of 4 years of supervisory experience in a healthcare setting. 3. Bachelor’s Degree in health services, health care administration, accounting, finance, business administration, or related field OR relevant experience directly related. 4. Minimum of two years experience as a Medical Assistant, LPN, or RN preferred.