Automotive Service Support Associate

Location: Best Ford - Nashua, NHAbout Best FordBest Ford has proudly served the Nashua community and surrounding areas for years, delivering excellence in every aspect of the automotive experience. As a trusted, family-oriented dealership, we are committed to building lasting relationships with our customers and team members alike. Our mission is rooted in integrity, professionalism, and a relentless drive for quality, whether it’s helping a customer find the right vehicle, securing financing, or delivering expert service and repairs.At Best Ford, we believe our people are our greatest asset. We foster a supportive, growth-minded environment where employees are encouraged to develop their skills, advance their careers, and contribute meaningfully to our shared success. With a reputation for putting customers first and a leadership team that values accountability and respect, Best Ford is more than just a dealership. It is a place to build a future.Our service department continues to expand, and we’re looking for a motivated, customer-focused Service Support Associate to join our team. This is an ideal position for someone looking to gain hands-on experience in automotive service operations and grow into a long-term career within the dealership.Job Type & ScheduleJob Type: Full-timeSchedule: Monday to Friday, Saturdays as neededWork Requirements:Work Location: In personAbility to Commute: Nashua, NH (Required)Role SummaryThe Service Support Associate plays a key role in keeping our service department running smoothly. This versatile position assists with various day-to-day operations like greeting customers, helping them connect with Service Advisors, coordinating vehicle shuttles, running parts to technicians, and providing general support to the service and quick lane teams. The right candidate will have a positive attitude, great communication skills, and a willingness to learn. This role offers the opportunity to explore multiple aspects of dealership operations and grow into a long-term position based on performance and interest.ResponsibilitiesGreet service customers and help direct them to the appropriate Service AdvisorAssist customers with transportation needs, including shuttle service and vehicle pickup/drop-offSupport the Service Advisors with overflow tasks such as writing quick lube service tickets or updating customers on vehicle statusDeliver and retrieve parts from the parts department to technicians efficientlyAssist with vehicle movement and lot organization as neededMaintain a clean and professional service drive and work environmentCommunicate clearly with customers, advisors, and technicians to ensure a smooth workflowSupport the dealership team with additional tasks as neededQualificationsPrevious customer service or automotive experience preferred but not requiredStrong communication and multitasking skillsA positive, team-oriented attitude and willingness to learnAbility to thrive in a fast-paced environmentProfessional appearance and demeanorValid driver’s license and clean driving recordAbility to lift up to 40 lbs and be on your feet for extended periodsWhy Join Best FordJoin a high-performance team rooted in integrity, professionalism, and mutual respectWork in a dynamic, fast-paced environment with a reputation for excellence in the Nashua communityAccess ongoing training and manufacturer-backed certification programsTake advantage of clear paths for career growth and internal advancementReceive strong support from leadership that’s committed to your long-term successContribute to a workplace culture that celebrates teamwork, reliability, and customer-first valuesEnjoy a stable, long-term career opportunity with a well-established, locally respected dealershipBenefitsCompetitive hourly payHealth, dental, and vision insurance401(k) retirement planPaid time off and holidaysEmployee discounts on vehicles, service, and partsOngoing training and development opportunitiesLong-term career growth potentialEqual Opportunity Employer StatementBest Ford is an equal opportunity employer. We do not tolerate discrimination or harassment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law. We are committed to building an inclusive team and a respectful workplace for all.