People Associate

People AssociatePay Rate: $20-21/HR on W2 Hours: 8-5pm M-F Location: 2375 N Glenville Dr, Richardson (Tue-Thur oniste)Resource's typical working day:Customer Service & Phone Support: The resource will primarily handle inbound and outbound calls, providing prompt and courteous assistance to employees or clients. This includes resolving inquiries, escalating issues when necessary, and maintaining a professional tone throughout interactions.Ticket Management: Responsible for managing service tickets, logging, tracking, and resolving requests or issues submitted through internal systems. Timely follow-up and accurate documentation are key.Data Entry & Record Maintenance: Regularly inputting and updating information in relevant databases or systems. Accuracy and attention to detail are essential to ensure data integrity and compliance.Must have skills:Attention to Detail: Demonstrates precision and accuracy in completing tasks, ensuring data integrity and minimizing errors.Multitasking Ability: Capable of managing multiple responsibilities simultaneously while maintaining quality and meeting deadlines.Effective Communication: Clearly conveys information both verbally and in writing, adapting communication style to suit different audiences.Strong Interpersonal Skills: Builds positive working relationships and collaborates effectively with team members and stakeholders.Software skills:Microsoft SuiteBasic Computer functionsServiceNow and PeopleSoft is a PLUSYears of Experience: at least 3 years of experience in customer service and/or related industryEducation: HS and GEDInterview Process: 1 virtual and 1 onsiteSummary: As a People Associate, you will provide basic support and customer service to those contacting the People Service Center.