Customer Success Manager (San Francisco Bay Area)

Enterprise Customer Success Manager | Venture-Backed InsurTech | San Francisco (On-Site)We're hiring on behalf of a fast-growing, venture-backed InsurTech startup based in San Francisco that is modernizing the infrastructure layer of the property & casualty insurance industry. Post-PMF, revenue-generating, and scaling fast — this is a company with real traction and real urgency.The RoleThis is the first dedicated Enterprise CSM hire. You won't be inheriting a playbook — you'll be writing it. You'll own the company's most complex, highest-value customer relationships and define what enterprise success looks like as the business scales.What You'll OwnA portfolio of enterprise accounts — stakeholder maps, health scoring, QBRs, and renewal strategyGross and net revenue retention for your bookExpansion opportunities in partnership with the sales teamThe enterprise CS motion — frameworks, processes, and the playbook the next CSM will learn fromCross-functional escalations with engineering, support, and salesWhat We're Looking For5+ years in enterprise customer success or account management at a B2B SaaS or fintech companyOwned a real enterprise book ($100k+ ARR) and can speak to NRR performance without hesitationMulti-stakeholder relationship experience at the executive levelCommercially sharp — contracts, pricing, renewal dynamicsTechnically fluent enough to bridge customer needs and engineering teamsScrappy, high agency, startup experience strongly preferredInsurance, fintech, or compliance-heavy vertical experience a plusCompensationBase (up to 160k) + Bonus (20%) + Equity (0.1%)Location: On-site, San Francisco, CA