SAP B1 Lead

SAP Business One LeadUSC/Green Card Holder | NO C2CFull-time | RemoteSummaryWe are seeking an SAP B1 Lead to join our client’s global IT organization. This individual will serve as the end-to-end owner of the SAP Business One environment, leading operational support, global governance, system enhancements, implementations, and long-term platform strategy across a multi-instance global landscape. This is a highly visible role that partners closely with business leadership, finance, audit, infrastructure, and third-party partners to ensure SAP B1 remains stable, scalable, compliant, and aligned with evolving business needs.The ideal candidate brings strong hands-on SAP Business One experience combined with leadership capabilities across ERP operations, implementations, support governance, SOX / ITGC controls, and process improvement initiatives. This person will play a key role in driving operational maturity, strengthening support processes, improving global consistency, and helping shape the future roadmap of the SAP B1 platform across the organization.ResponsibilitiesSAP Business One Operational Leadership • Own the overall health, performance, stability, and support strategy for SAP Business One across all global instances. • Serve as the primary escalation point for complex SAP B1 operational, functional, and integration issues. • Lead SAP B1 support operations alongside internal resources and AMS / implementation partners, ensuring timely issue resolution and strong service delivery. • Establish and maintain global documentation standards, support procedures, governance models, and knowledge management practices. • Drive operational consistency, process standardization, and continuous improvement initiatives across the SAP B1 environment. • Provide leadership and prioritization across support, project delivery, audit activities, and enhancement initiatives.SOX, Audit, and IT General Controls • Serve as the IT Control Owner for SAP Business One related controls and compliance activities. • Maintain and support SOX compliant IT General Controls (ITGCs), including change management, access controls, security, and operational processes. • Partner closely with internal audit and external auditors to support walkthroughs, testing, evidence requests, and remediation activities. • Ensure ERP processes and configurations align with security standards, compliance requirements, and internal control frameworks. • Train and guide team members on control execution responsibilities and audit readiness expectations.Implementations, Enhancements, and Global Rollouts • Lead SAP Business One implementations, upgrades, enhancements, and post go-live stabilization efforts. • Partner with business stakeholders to gather requirements and translate operational needs into scalable ERP solutions. • Manage relationships with third-party implementation partners and consultants, ensuring project quality, delivery standards, timelines, and scope expectations are met. • Support global template governance while balancing regional operational and regulatory requirements. • Identify opportunities for automation, process optimization, and operational efficiency improvements through SAP B1 enhancements.Strategic Leadership and Business Partnership • Act as a trusted advisor to business and IT leadership on SAP B1 capabilities, roadmap planning, and operational strategy. • Establish and enforce ERP governance standards, support models, and best practices across the organization. • Drive initiatives focused on reducing technical debt, improving user experience, increasing system maturity, and strengthening operational controls. • Partner cross-functionally with Finance, Operations, Audit, and IT teams to support long-term business objectives.Metrics, Reporting, and Continuous Improvement • Develop and monitor KPIs related to support operations, ticket management, audit readiness, system reliability, and service performance. • Use reporting and trend analysis to improve operational efficiency, support effectiveness, and platform stability. • Stay current on SAP Business One releases, patches, and industry best practices, assessing impacts and opportunities for improvement.Leadership and Team Development • Lead, mentor, and develop a growing SAP Business One support and delivery team. • Define team responsibilities, support structures, escalation paths, and operational processes. • Foster a culture of accountability, collaboration, operational excellence, and continuous improvement. • Support capability development across ERP operations, implementation support, audit controls, and SAP Business One functional expertise.Qualifications• Proven experience leading and supporting SAP Business One in a global, multi-instance environment. • Strong hands-on knowledge of SAP B1 modules, configurations, integrations, and ERP support operations. • Experience leading ERP implementations, upgrades, enhancements, and third-party implementation partners. • Strong understanding of SOX compliance, IT General Controls (ITGCs), audit support, and ERP governance processes. • Excellent analytical, organizational, and problem-solving skills with the ability to manage complex operational and technical issues. • Experience working cross-functionally with IT, Finance, Audit, Operations, and business leadership teams. • Demonstrated leadership experience mentoring or managing ERP support or functional teams. • Strong communication and stakeholder management skills in fast-paced enterprise environments. • Metrics-driven mindset with a focus on operational excellence, process improvement, and service delivery.