Sales Support Coordinator

Job descriptionOverviewArtigem is a successful 20-year-old company that has been providing jewelry claim solutions for the nation’s leading homeowner insurance companies. Join us as we embark on a new journey to disrupt the insurance space more broadly. We have developed multiple technologies and solutions to improve processes and efficiencies to enhance the insurance industry reputation. Together with our trademark of fanatical customer service we are ready to take on new competition.Sales CoordinatorThe Sales Coordinator will successfully manage and oversee products that have been submitted for evaluation and repair from the time it arrives at our office through completion back to the policyholders.The Sales Coordinator is critical to the overall success of our customer service and client experience. This is a start-up environment and opportunity with an established leader in insurance services.ResponsibilitiesWork closely with our Claims Services Representatives (CSR’s) to plan, manage and coordinate claims to be processed and completed.Partners with our shipping department to accurately check-in items and product as they arrive and also schedule distribution once completed.Updates jewelry system on each specific claim as necessaryPerforms quality control on all products submitted and communicates with the CSR’s on any discrepanciesProvides status updates on products to corresponding CSR’s so they can successfully communicate expectations to the policyholders.Responsible for maintaining daily processing schedules for submitted claimsWork with other departments and team members to ensure timely processing of products.Attend or schedule meetings to communicate needs and resolve issues pertaining to operational and process requirements.Must embody the Company’s Vision, Mission and Values.Additional duties as assignedQualificationsMinimum 3 years Administrative or Customer Service experienceJewelry experience and knowledge preferredHigh school diploma or equivalentAbility to multi-task and possess excellent communication skillsExcellent organizational skills & detail orientationCustomer service minded individuals with a high standard for quality workAbility to be a good decision maker with strong problem-solving skills requiredIt’s all about fitAt Artigem, we’ve identified a set of core values which helps shape our organization and define our culture. They are:Happily serve others - We maintain an uncompromising focus on serving people with courtesy and respect.Deliver Value - We hold ourselves accountable to those we serve by keeping promises, meeting their needs and by delivering superior services and products.Serve our community - We are committed to involving ourselves in worthwhile charitable endeavors impacting our local community and beyond.Committed to Continuous Improvement - As we continue to grow, we understand that we can best fuel the continued success of the entire company with a team that is upbeat, motivated and highly committed to the success of each other and our company.Act with Integrity - We are a world-class company built by its people. We accept responsibility for demonstrating high ethical standardsIf these values resonate with you and you have a passion for creating something truly special, then we’d love to speak with you!Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceFlexible spending accountHealth insuranceLife insurancePaid time offTuition reimbursementVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayAbility to Commute:Belleville, IL 62220 (Required)Ability to Relocate:Belleville, IL 62220: Relocate before starting work (Required)Work Location: In person