Lead Experience Associate | International Market Place, Waikiki (Full-Time)

Aloha!We are a local family business that has operated in Hawai'i since 1986 and proudly employs over 160 team members. The Art Source, Inc. is the parent company of Pictures Plus, Plus Interiors, and CocoNene — three sister brands committed to local manufacturing, local artistry, and products made right here on O'ahu.Our factory in Kapolei creates artwork, furniture, décor, and personalized gifts for our stores across O'ahu, Maui, and the Big Island. We measure our success by our average hourly wage and the opportunities we create for local people.Learn more: www.theartsourceinc.comAbout CocoNene CocoNene celebrates Hawai'i through locally made décor, gifts, and personalized products that help visitors and locals bring home a piece of the islands. To get a feel for our brand, here's a short 4-minute video: https://youtu.be/1yIhTuckqkEAnd our website: www.coconene.comAbout This RoleWe are hiring an Experience Lead for our flagship CocoNene location at International Market Place in the heart of Waikiki — one of the busiest, highest-energy stores in our company.This is not a traditional retail lead role.Experience Leads help set the tone for the entire store through warmth, awareness, strong sales leadership, and calm support during fast-paced moments. This role blends hospitality, leadership, coaching, communication, and guest experience into one highly active floor role.You'll help guide the flow of the store, support teammates in real time, and create meaningful guest experiences while protecting the energy, standards, and culture that make CocoNene feel special.We're looking for someone who naturally steps in to help, stays aware of the bigger picture, communicates kindly and clearly, and leads through consistency and presence — not ego or authority.This role is ideal for someone who enjoys connecting with people, mentoring others, and creating positive momentum in a fast-moving environment.Experience Leads help protect the standards, energy, and teamwork that make our flagship location successful.Pay & BenefitsPay: $22–$25+ per hour (base + bonus)Full-Time Benefits: Medical, 401k, PTO, employee discount across all sister brandsWhat You'll DoAs an Experience Lead, you will:Lead by example through strong guest connection and sales performanceHelp maintain warm, calm, high-energy store flow during busy momentsSupport teammates through in-the-moment coaching, guidance, and encouragementHelp direct floor coverage and team focus throughout the dayRun huddles, communicate priorities, and help keep the team alignedSupport guest recovery situations with professionalism and careProtect store standards, visual presentation, and overall experienceHelp newer team members feel confident and supportedModel strong awareness, initiative, and teamworkStep into guest opportunities quickly and confidentlySupport promotions, wrapping standards, and daily operationsCommunicate patterns, concerns, and opportunities to leadershipHelp protect the positive, collaborative, fun culture of the storeThis is a highly interactive leadership role focused on both guest experience and team experience.What We're Looking ForMust-haves:Warm, emotionally intelligent, and calm under pressureStrong communication skills with the ability to guide others kindly and clearlyNatural leadership presence without ego or micromanagingHigh awareness and ability to multitask in a fast-paced environmentStrong guest service and sales abilitiesSomeone who takes initiative and naturally steps in to helpGrowth-minded and motivated by goals, improvement, and supporting team successReliable, adaptable, and solution-orientedPride in supporting Hawai'i-made products, local artists, and local manufacturingAbility to work nights, weekends, holidays, and late hours (International Market Place is open 365 days, shifts start as early as 8am and end as late as 10pm)Experience Leads are expected to help support the team during major holiday and high-volume business periods, including blackout datesHigh school graduate or equivalentNice-to-haveLeadership, hospitality, or trainer experienceRetail sales experience in a fast-paced environmentExperience coaching or mentoring othersCash handling or POS experienceConversational Japanese (helpful but not required)Experience working in tourism, hospitality, or guest-facing environmentsWhy Join Us?You'll help shape the experience of one of the highest-energy retail environments in our companyYou'll work with a team that values warmth, awareness, teamwork, and accountabilityYour work directly supports Hawai'i artists, local manufacturing, and local jobsYou'll build real leadership, communication, hospitality, and sales skillsYou'll help create meaningful memories for visitors and locals from around the worldThis role is for someone who takes pride in creating positive experiences for both guests and team members.To Apply Please send your resume and cover letter explaining why you'd be a great fit for CocoNene at International Market Place.Mahalo for your interest! The Art Source, Inc. — Pictures Plus · Plus Interiors · CocoNenewww.theartsourceinc.com