Night Auditor

Night Auditor/ Front Desk Now hiring! Join the Fairfield by Marriott/Naperville Chicago team as a Night Auditor (Front Desk). Be part of a welcoming environment and take the next step in your hospitality career.Job DetailsWork Location: 1820 Abriter Ct, Naperville, IL 60563Schedule includes 8-hour shifts from 11 PM to 7 AM for Night Audit, covering holidays and weekends. Additionally, the schedule encompasses Front Desk Agent shifts from 3 PM to 11 PMJob OverviewThe Night Auditor is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues. Additionally, the Night Auditor handles financial transactions and reports, ensuring the accuracy of the hotel's nightly audit.Key ResponsibilitiesReservation Management:Receive and process reservations via phone, fax, and mail.Enter reservations into the computer system and provide additional information.Verify pricing, discounts, and billing information, and notify customers of room features and availability.Maintain reservation files and resolve related problems.Customer Service:Check in and out guests efficiently.Process customer payments and post applicable charges.Inform customers of credit holds and conduct customer surveys.Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously.Keep customers informed of company policies, procedures, and account statuses.Professional Relations:Maintain the company's professional reputation by providing superior customer service.Assist and support area personnel as needed.Coordinate with the Accounting Department regarding customer credit status.Keep management informed of area activities and significant problems.Attend and participate in meetings as required.Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc.Perform any other tasks/duties as assigned by the manager/ supervisor.Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols.QualificationsEducation/Certification: High school graduate or equivalent.Experience: Customer service and data entry experience preferred.Skills/Abilities:Excellent communication and public relations skills.Well organized and attentive to detail.Willingness to assist others.Strong typing abilities and proficiency with PC, calculator, and office equipment.Benefits:Employee assistance programEmployee hotel room discountHoliday payPaid Sick LeavePaid trainingProfessional development assistanceWHY YOU'LL LOVE WORKING WITH US:Unleash Your Creativity: We're all about innovation and fresh ideas. Let your imagination run wild!Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day.Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities.Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead.Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us.If you're still with us, there's only one thing left to do: Apply now and become part of something amazing!Diversity, Equity, Inclusion & Equal Employment Opportunity at Atira Hotels: