Ops Program Manager 2

Job-ID16935946Reference21-05637 Description:Global Operations Associate Project ManagerJob Summary:The Global Operations Associate Project Manager provides the gateway to delivering services, by providing project coordination services and oversight from initiation through delivery for professional services. Associate PM's manage all processes and systems relevant to the successful completion of internal services/organizational goals including reviewing new projects with the Project Managers and Regional Manager, identifying tasks and resourcing requirements, driving customer facing kick off calls supporting the technical teams on delivery. Administering the project to completion by supporting administrative delivery requirements and revenue requirements thru delivery and revenue recognition. This is a strategic role that requires a keen focus on customer satisfaction and internal Net App relationships with PS Reginal Managers, Project managers, Resource Managers that also requires customer focus and soft skills and attention to detail. This is a fast paced and dynamic role that requires critical thinking and a customer first attitude where team work and collaboration are a must.Interaction:Associate Project Mangers work collaboratively with professionals in several Service functions, with a focus on assisting the Regional Managers (RMs), Program/Project Managers (P/Client) and Professional Service Consultants (PSCs), Client's Delivery Partners through the lifecycle of the service projects resulting in the successful delivery and customer outcome. Establishing successful relationships is key to success in this role.Location: RTP, North Carolina or RemoteTravel: Limited TravelEssential Functions and Responsibilities include but are not limited to:Administrative & Project Management Tasks:Review new projects in Pulse application, Client's project management system.Work closely with customers and account teams to determine the scope of delivery for Professional Services as wellWork with the Program Managers to obtain dates for scheduling and assist with questions concerning order detailsWork closely with strategic Resource Management team to identify resource skill requirements to identify delivery resources, PSC's, PM's and partnersUpdate project and task statuses and notes in PulseMaintain detailed notes, status, dates in Pulse for understanding of project delivery statusManage and drive backlog to maintain a clean list of deliverable projectsParticipation in new initiatives by providing subject matter expertise, participating in user acceptance testing, possible training content developmentProviding coaching and support to offshore team on transactional deliverablesProviding support to the PS field so they can successfully focus on technical deliveryAttention to detail to ensure accurate PS forecastingAttention to details to ensure accurate and ON TIM Revenue recognitionUnderstanding on invoice rules and needs to support customer invoicing requirementsDesired Education & Experience:Strong Customer Focus and experience with customer interactions via phone, email, meetingsBachelor's degree desired or equivalent job experienceProject Management experience or Customer Service background, preferably involving scheduling responsibilities.Knowledge of Microsoft Office suite with strong Excel skills.Strong oral and written communication skills.Strong organization skills and attention to detailAbility to work collaboratively within a team environment to meet aggressive goals and pre-defined measurement criteria.Strong aptitude for learning new technologies and familiarity with the basic hardware and services Client provides.