Human Resources Generalist (Los Angeles)

Join the ISS Team as a Human Resources GeneralistEmpower People. Drive Culture. Make an Impact.At ISS Facility Services, we believe people make places — and our People & Culture team is at the heart of creating exceptional workplace experiences. We are seeking a passionate, collaborative, and solutions-oriented Human Resources Generalist to support our employees and leaders while helping shape a culture built on respect, growth, and operational excellence.If you thrive in a fast-paced environment, enjoy solving problems, and are passionate about supporting employees through meaningful HR partnership, we invite you to bring your talent to ISS.Key PurposeAs a Human Resources Generalist, you will serve as a trusted partner to employees and leaders, providing guidance and support across a broad range of People & Culture functions. This role combines strategic collaboration with hands-on HR administration, helping drive service excellence, employee engagement, and continuous improvement across the organization.You will play a vital role in ensuring employees receive timely support, accurate information, and a best-in-class HR experience while contributing to the ongoing success of the ISS People & Culture team.Success CriteriaDeliver exceptional employee support with professionalism and empathyMaintain confidentiality and integrity in all HR processesBuild strong partnerships across departments and HR teamsEnsure timely resolution of employee inquiries and case management requestsSupport continuous improvement initiatives and knowledge-sharing practicesDemonstrate accountability, adaptability, and a commitment to professional growthKey ResponsibilitiesEmployee Support & HR OperationsServe as a primary point of contact for employee inquiries and HR support requestsManage and resolve HR tickets in accordance with SLA and escalation protocolsMaintain accurate documentation throughout the case management processSupport unemployment claims, I-9/E-Verify processes, leave of absence inquiries, and policy guidanceAssist employees with HR systems navigation and troubleshootingHR Administration & ReportingGenerate and maintain service desk reporting on daily, weekly, monthly, quarterly, and annual metricsSupport HR audits, records management, e-filing, and compliance initiativesProcess HR-related documentation, mail distribution, and administrative requestsMaintain confidentiality of employee and organizational data at all timesCollaboration & Continuous ImprovementPartner closely with the People & Culture Business Partner and broader ISS HR teamDevelop HR white papers, FAQs, and knowledge-base materialsShare best practices and contribute to process improvements across the organizationSupport HR projects, system updates, and operational initiativesYour Qualifications3–5+ years of Human Resources experienceExperience in employee relations, coaching, conflict resolution, and employee counselingHigh School Diploma required; Bachelor's Degree in HR, Business, or related field preferredBilingual communication skills (Spanish preferred)Strong written, verbal, virtual, and interpersonal communication skillsProficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)Experience with service desk systems, records management, and e-filingFamiliarity with HRIS platforms such as SuccessFactors, JDE, UltiPro, and JIRA preferredUnion experience and HR certifications are a plusWork Environment & Physical RequirementsPrimarily office and desk-based work environmentProlonged computer and administrative work requiredAbility to lift up to 15 lbs. occasionallyWhy ISS?At ISS, our vision is to become the world's greatest service organization — and that starts with our people. We are committed to creating inclusive workplaces where every employee feels valued, supported, and empowered to grow.When you join ISS, you become part of a global team dedicated to making a difference every day through service excellence, innovation, and human connection.Ready to Apply?Join a company where your expertise, compassion, and collaboration can truly make an impact.HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to influence the market positively wherever we operate.