Service Advisor

Gresham, OR | Toyota | Trusted brand | Service Advisor | 1+ year dealership experience | Pacific Northwest | Veterans encouraged to apply | $40,000 - $120,000 OTE IS THIS YOU? • You have at least a year of dealership service advisor experience and you know how to write a solid repair order, set accurate expectations, and follow through • You build guest trust naturally - through clear communication, honest recommendations, and doing exactly what you said you'd do • You're looking for a high-volume Toyota store in a welcoming Pacific Northwest community where your skills and your effort translate directly into real earning potential WHO WE ARE Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. At Gresham Toyota, we serve a community that values trust, reliability, and a service experience that respects their time. Toyota guests return not just because of the vehicle - but because of the relationship they've built with the people who take care of it. Our Service Advisors are the foundation of that relationship. WHAT YOU'LL DO • Serve as the primary point of contact for guests throughout the service process - from write-up to delivery • Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations • Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest • Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule • Identify and present additional service recommendations that protect guest safety and vehicle value • Deliver a consistent, professional pickup and delivery experience that keeps guests coming back • Maintain accurate records in the DMS and uphold all documentation and compliance standards • Represent Gresham Toyota and our hospitality standard in every guest interaction WHAT WE'RE LOOKING FOR • 1+ year of service advisor experience in a franchised dealership - required • Toyota or import brand experience a strong plus - familiarity with Toyota service processes and systems is an advantage • Track record of strong CSI and NPS performance and repeat guest relationships • Reynolds & Reynolds or CDK experience preferred • Clear, composed communicator - able to manage high volume accurately without losing attention to the guest experience • Valid driver's license with a clean driving record • A hospitality mindset - you treat every guest interaction like it matters, because it does WHAT WE OFFER • OTE of $40,000 - $120,000 annually • Paid Toyota manufacturer and product training • Medical, dental, and vision insurance • Life insurance and supplemental coverage options • Paid time off and paid holidays • Clear career path - strong advisors grow into senior advisor and service management roles at Swickard • Employee vehicle purchase and service discounts • A team culture built on standards, accountability, and genuine care for the guest WHY GRESHAM TOYOTA • Toyota is one of the most trusted and in-demand brands on the road - consistent volume means steady traffic and real earning potential for a motivated advisor • Edmonds is a tight-knit, welcoming community in the greater Portland metro area - guests here return because they trust the people who take care of them • Swickard is one of the fastest-growing dealer groups in the country - ranked Top 5 in North America for reputation in the automotive industry • We run with process, training, and centralized support - so your day is structured and your earning potential is real • Our HEART values - Honor, Engage, Anticipate, Respond, Thank - shape how we hire, how we lead, and how we serve every guest • Leadership that invests in your development and removes roadblocks so you can perform at your best Gresham Toyota has the volume, the brand trust, and the community to give a skilled service advisor a genuinely rewarding place to grow. Toyota guests are loyal - and they stay loyal to the advisor who listens, follows through, and makes every visit feel effortless. If you have a year of dealership experience and a guest-first mindset ready to grow - we'd like to meet you.