Technical Support Associate
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A company is looking for a Technical Support Associate (Contractor).
Key Responsibilities
Investigate, triage, and resolve technical issues within educational software applications
Deliver exceptional customer support through professional communication
Log all customer interactions in Salesforce to ensure accurate records
Required Qualifications
Bachelor's degree in a related field or 2+ years of equivalent experience
Experience troubleshooting and resolving technical issues
Proficiency in technical troubleshooting and documentation
Ability to adapt quickly to new product releases and platform updates
Experience in an IT/help desk support environment preferred