Bell/Door Attendant

Published Job TitleBell/Door PersonJob DescriptionProvide superior guest service by assisting guests during their stay at the hotel. Provide a positive first and last impression to guests as they arrive and leave the hotel. Create this impression through service, information, and general assistance to all guests in a timely and friendly manner.Responsibilities to include some and/or all the following:Greet all guests upon arrivalAssist guests with luggage to their rooms promptly when checking in and upon checking outPromote all hotel functions and facilitiesInform incoming guests on the following while assisting them to their rooms: storage area, hotel outlets (restaurant, bar, gift shop, concierge), location of vending/ice machines, health club information and stair exitsOnce in room provide the guest with the following information: basic telephone instructions, pay movie instructions, heating and air conditioning, laundry and dry cleaning procedures, radio, hairdryer, closets, fax machines, data port, door lock and key use, room directory, and special features in suitesAssist guests by taking luggage to curb to meet their transportationOffer to get ice for guest before departing roomInform guest of your name and how late you are workingThank the guest and offer them a pleasant stayUpon the guests departure, offer to call the valet service to retrieve their carAsk guest if they enjoyed their stay and if they will be returningHand off appropriately to the doorman. Ensure doorman knows who the luggage belongs to and that he/she knows the guests nameThank guest for staying at the hotelPossess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theatre, entertainment, restaurants)Keep bell closet clean and neatPolish and clean bell carts dailyDeliver faxes, messages, packages, flowers, wine and other items to the guests in their roomsCheck and secure guests luggage until departureDirect guests to various meeting roomsNotify guests by telephone of delivery of automobiles, packages or arrival visitorsProvide other assistance to guests as necessary to ensure highest quality of serviceReport any damages, hazards, repairs and strangers in assigned areasReturn any items found in guestrooms, hallways or back of the house to the lost and foundResponsible for all keys, radios, etc. signed out for the shiftQuickly respond to guest requests in a timely and friendly mannerArrive on time for scheduled shiftOther duties as assigned by supervisor RequirementsProven doorman experience or a similar guest-facing role, preferably in a luxury hotel or high-end establishmentExceptional interpersonal and communication skillsImpeccable grooming and presentationAbility to remain calm and composed in high-pressure situationsStrong physical fitness to handle and perform duties effectivelyFlexible schedule, able to work evenings, weekends, and holidays