Regional Director of Operations

WHO WE AREFoundation Partners Group is a multi-site operator of funeral homes, cremation centers, and cemeteries across 21 states. Since 2010, we’ve grown to nearly 1,600 employees by combining strong local leadership with disciplined operating systems.We are actively scaling and standardizing our operations—focused on improving performance, building leadership capability, and delivering consistent results across markets. Our leaders run complex, service-based businesses with full accountability for people, operations, and financial outcomes.THE ROLEWe are seeking a Regional Leader to oversee multiple funeral home locations across our Oregon Region (Portland and Eugene markets).This is a multi-site operating role with full responsibility for performance across your region. You will lead through General Managers and Location Leaders to drive revenue, manage cost structure, and implement consistent operating standards.You will partner closely with the Area Vice President to improve execution, strengthen leadership teams, and deliver against financial and operational goals.WHAT YOU WILL OWNMulti-Site Performance & P&LOwn regional financial performance, including revenue, EBITDA, labor, and operating expensesDrive performance through clear KPIs, regular operating reviews, and disciplined follow-upIdentify opportunities to increase revenue and improve margin across locationsManage budgets, forecasting, and capital needsLeadership & Talent DevelopmentLead, coach, and develop General Managers and Location Leaders across multiple sitesBuild a strong leadership bench and address performance gaps quicklyEstablish a culture of accountability, ownership, and continuous improvementEnsure alignment on goals, expectations, and executionOperational ExecutionDrive consistency in how locations operate, staff, and deliver servicesPartner with local teams to optimize scheduling, resource allocation, and workflowsEnsure compliance with regulatory and safety standards across all locationsImprove throughput, reduce variability, and elevate underperforming sitesService Delivery & Local Market LeadershipEnsure each location delivers a high-quality, consistent customer experienceSupport leaders in managing local relationships and community presenceBalance operational efficiency with service expectations in a high-touch environmentTransformation & ScalingLead through operational changes, system implementations, and process improvementsExecute company initiatives across multiple locations with consistency and speedTranslate strategy into clear, actionable plans at the local levelWHAT SUCCESS LOOKS LIKEConsistent delivery of revenue and EBITDA targets across all locationsReduced variability in performance between high- and low-performing sitesStrong, accountable leadership teams with clear succession pipelinesImproved cost control and operational efficiencyHigh, consistent customer experience across the regionREQUIREMENTS5+ years of multi-site leadership experience with P&L accountabilityProven ability to improve performance across distributed locationsExperience leading through General Managers or equivalent rolesStrong financial and operational acumenAbility to operate in a service-based, regulated environmentBachelor’s degree preferredPREFERREDExperience in funeral services, healthcare, hospitality, retail, or other multi-unit service industriesExperience in a scaling or transformation environmentFamiliarity with CRM systems and operational performance toolsWHAT WE OFFERCompetitive compensation aligned to performanceMedical, dental, vision, 401k, and paid time offA true operating role with ownership across multiple locationsOpportunity to lead within a growing, multi-site organization