Sr. Systems Engineer, End User Computing

The Professional Services team is responsible for providing presales and implementation support to Choice Solutions’ business customers. The Sr. Systems Engineer, End User Computing, will work directly with Sr. Solutions Architects to be the primary build engineer delivering EUC solutions. The candidate who fills this role must reside in one of the following states: Florida, Georgia, Iowa, Indiana, Kansas, Minnesota, Missouri, Nebraska, Nevada, Texas, or Tennessee.Technical Responsibilities:Serve as primary build engineer to deliver End User Computing (EUC) solutions as designed by senior solutions architectsInstall, configure, and support the following:Citrix Virtual Apps and Desktops (on-premises or Citrix Cloud)Azure Virtual Desktop (AVD) in client Azure environmentNutanix AHV or VMware ESXi-based workloadsNvidia vGPU profiles for graphic-intensive desktopsCollaborate directly with customer IT teams to:Understand environment readiness and prerequisitesCommunicate build progress and implementation statusValidate successful deployments through client walkthroughs and testingSupport UAT and troubleshoot issues during deploymentInterface with internal cross-functional teams and external third-party vendors to ensure on-time delivery of technical solutions to customers and accuracy of designed solutionEnsure work is performed in alignment with security policies and change management processesContinually provide input on enhancing internal post-sales processes and develop new processes to create more efficient workflowsRemain current on the latest technologies that align with business initiativesConduct research on technical details and specifications to assist with designs and customer inquiriesCreate high-level solution drawings (Visio) and document implementation steps and configuration changesContinually pursue knowledge on latest trends, product releases, and vendor offeringsOther duties as assignedRequirements: 5+ years of hands-on experience in EUC build and implementation roles, including working with Azure and CitrixGeneral knowledge and ability to speak to the entire line of Citrix DaaS/CVAD solutionsExperience working with FSLogix, Citrix CPM, multi-session Windows OS buildsSolid knowledge of Active Directory, Group Policy, and Azure AD environmentsProficient in PowerShell scripting for automation and configurationStrong troubleshooting skills and the ability to clearly explain technical issues to clientsAdditional experience with other EUC providers like Amazon and Google is a plusPrefer one to three years of experience with other vendors in the EUC space like Nutanix, IGEL, Nerdio, ControlUp, Liquidware, etc.Microsoft Azure Administrator Associate (AZ-104), Citrix Certified Professional-Virtualization (CCP-V),Azure Virtual Desktop (AZ-140) certifications are a plusProfessional Services Requirements & Expectations:Will be available via Slack, email, and phone to provide timely answers to team members, vendors, and  customers Perform after-hours duties on an as-needed basisAssist the team where needed by actively working on customer issues, handling calls, assisting other  team members in issue resolutions, etc.Contribute to the ongoing development of the team by sharing knowledge, experience, and expertise with  other team membersInteract with the service delivery team, managed services engineers, and account managers to provide  our customers with the Choice Experience Must directly interact with various customers Ability to work within a team through virtual media outlets Capable of managing own workload with minimal supervision to meet tight deadlines Detail-oriented and process driven to see projects through to completion Choice Solutions Requirements & Expectations:Express a positive and confident, can-do attitudeDependable, adaptable, flexible and a team playerPersonal dedication to ongoing training and developmentExcellent organizational and problem-solving skillsStrong oral and written communication skillsProfessional appearance, attitude, and communicationTimely delivery of required internal documents such as time sheets and expense reportsMaintain confidentiality in all aspects of client, staff, and agency informationAble to handle challenges and issues in a professional and supportive manner